Job Title: General Manager Chado Tea Room

Location: Pasadena

Compensation: $70k DOE with performance-based bonus structure, partial benefits available.

Company: With their first location opening on West 3rd Street in 1990, Chado Tea Room remains one of the quintessential tea experiences in the Los Angeles area. With dedication, thoughtfulness, and an excellent team, Chado has grown to offer LA four locations all specializing in upscale tea service. With 300 canisters of internationally sourced luxury tea, Chado provides guests with more than a delicious memory, but that of a globally inspired look into the world of tea.

Position Overview: As the General Manager of Chado Tea Room Pasadena, you will be responsible for overseeing all aspects of the restaurant's operations including directional leadership, staff management, ensuring exceptional customer service, maintaining quality standards, and driving profitability. You will have an excellent team and a Director of Operations who will assist you in achieving operational excellence. This is a leadership role that requires strong organizational skills, a passion for the hospitality and tea industry, and the ability to lead a team and unique concept to success.

Key Responsibilities Include (but are not limited to):

Leadership

• Provide strong leadership and guidance to the entire team, fostering a positive work environment and ensuring staff morale and motivation.
• Oversee the hiring, training, scheduling, and performance management of all staff with quantifiable data and growth plans.
• Conduct regular staff meetings to communicate goals, provide feedback, and address any issues or concerns.
• Foster a culture of teamwork, collaboration, and continuous improvement.

Operations

• Ensure smooth day-to-day operations of the tearoom, including opening and closing procedures, inventory management, and cash handling.
• Monitor and maintain quality standards for food preparation, safety and sanitation, presentation, and service, consistently exceeding customer expectations.
• Implement and enforce health and safety regulations to create a safe and clean environment for both customers and staff.
• Learn and become adept at managing all relevant software programs used within the business.
• Ensure equipment maintenance is a priority and address any issues that may arise with diligence and haste.

Guest Experience

• Oversee event program including sales, scheduling, costing, and execution.
• Lead by example in delivering exceptional customer service, setting the standard for the team.
• Respond promptly and professionally to customer feedback, resolving any issues or complaints to ensure customer satisfaction.
• Continuously seek opportunities to improve the overall customer experience, striving to exceed guest expectations.
• Showcase personable and engaging qualities as a conversationalist and understands the fundamentals of sales within a dining establishment.
• Regularly demonstrate patience with the ability to keep calm in the face of distress.
• Relies on the ability to multitask and prioritize a variety of tasks and responsibilities.

Financial Acumen

• Monitor and analyze financial performance indicators, such as sales trends, food and labor costs, and profitability, taking proactive measures to address any deviations from targets.
• Implement effective cost-control measures without compromising quality or service.
• Collaborate with the leadership team to develop strategies for increasing revenue and driving business growth.

Growth Mindset

• Works towards improving and developing professional abilities through dedication and hard work.
• View setbacks and challenges as learning opportunities and a chance to enhance their performance.
• Show resilience and flexibility through a variety of changes and transitions.
• Ensure compliance with all relevant laws, regulations, and company policies.

Qualifications and Skills:

• Previous experience of minimum 2 years in a leadership role in the hospitality industry.
• Proven leadership and team management skills, with the ability to motivate and inspire a diverse workforce.
• Strong organizational and multitasking abilities, with exceptional attention to detail.
• Excellent communication and interpersonal skills, with the ability to build rapport with both staff and customers.
• Sound financial acumen and the ability to analyze and interpret financial data.
• Passion for the hospitality and tea industry and a commitment to delivering outstanding service.
• Willingness to learn about tea-culture and industry trends with the ability to self educate and retain top tier knowledge.
• Knowledge of health and safety regulations and best practices.
• Flexibility to work evenings, weekends, and holidays as required.

Essential Functions and Abilities:

• This position requires excellent communication skills including verbal and written competencies. The position also requires the ability to read, understand, and interpret general communications and business documents.
• This position requires excellent math skills in addition to strong problem solving proficiencies.
• Computer skills are required with the specific proficiency of using the internet and business tools like email and Microsoft Word, Excel, and some other software.
• This position requires long periods of standing and can often require lifting of heavy supplies or materials.

The job description provided above does not encompass all duties and standards associated with the position. Incumbents will adhere to additional instructions and fulfill any related tasks as assigned by their supervisor, in accordance with company policies and management directives.

Chado Tea Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.