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Bell Person
The Langham, Boston
250 Franklin St, Boston, MA, United States
The Langham, Boston hiring Bell Person in Boston, MA

The Langham, Boston hiring Bell Person in Boston, MA

The Langham, BostonMore Info

Full Time • Hourly (Based on Experience)
Expired: Jun 30, 2024

Sorry, this job expired on Jun 30, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

0-1 years


Job Details

PURPOSE AND OBJECTIVES OF POSITION

Provide exceptional and prompt service to ensure guests memorable stays while delivering all Forbes, Leading Quality, Brand standards and departmental procedures at all times. Through proficient knowledge of the standards and the ability to deliver anticipatory sincere service, increase guest loyalty 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Follow all service standards at every interaction with a guest such as brand and Forbes Standards
  • Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room in a safe and timely manner according to the procedures and standards
  • Store and retrieve luggage to and from the Bell Closet accurately using Standard Operating Procedures while fully aware of importance of accuracy at all times
  • Keep the bell closet organized according to the departmental procedures
  • Retrieve all packages from loading dock and communicate to concierge on duty for recording. Deliver packages accurately to in-house guests
  • Deliver requested amenities, faxes, gift amenities, as well as all other requested items not listed
  • Promote hotel facilities including Grana, The Fed, Private Kitchen
  • Contribute to positive working team environment
  • Communicate all challenges and possible guest related inquiries to supervisor or appropriate department and ensure of follow through
  • Post in designated areas and be ready to provide exceptional and prompt service at all times. Ensure to communicate with front of the house colleague anytime stepping away from the posted areas
  • Actively participate in a daily audit process to ensure consistent delivery of service
  • Complete paper work (i.e. gift bag delivery) in neat, timely and accurate manner
  • Reports suspicious behavior or hotel patrons to hotel security personnel
  • Navigate bell cart through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk continuously for duration of shift
  • Must be available to work various shifts including weekends and nights
  • Familiarize daily events, group and VIPs at the beginning of each shift
  • Assist guest flow through hotel giving assistance and directions to restaurant and other guest / client facilities
  • Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, etc.
  • Additional duties not listed may also be required by Supervisor

 

SUPPORTIVE FUNCTIONS

  • Cover Doorman & Concierge for breaks
  • Attend monthly departmental meeting and any required meetings
  • Consistent attendance and punctuality as outlined by supervisor

 

JOB KNOWLEDGE, SKILL AND ABILITY

  • Ability to effectively assist guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
  • Ability to solve problems and use good judgment when interacting with guests and employees
  • Sufficient manual dexterity in one hand to be able to load and unload luggage
  • Strong team spirit
  • Desire to focus on outstanding guest service
  • Consistent atttendance and punctuality as outlined by supervisor

 

SAFETY REQUIREMENTS

  • Follow all health and safety procedures

 

EDUCATION AND/OR EXPERIENCE

  • Previous experience in five star standards preferred
  • Previous experience in working with international colleagues preferred

 

LANGUAGE SKILLS

  • Ability to understand and follow written and or verbal instructions
  • Ability to effectively communicate verbally in English
  • Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists

 

CERTIFICATES, LICENSES, REGISTRATIONS

  • CPR certification a plus

 

PHYSICAL DEMANDS

  • Able to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 100 lbs, walk, climb, kneel, squat, bend, push pull throughout shift
  • Ability to stand and/or sit and continuously perform essential job functions

Compensation Details

Compensation: Hourly (Based on Experience)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Hotel Discounts


Required Skills

Exceptional Customer Service

Knowledge of Forbes and Leading Quality Standards

Ability to Deliver Anticipatory Sincere Service

Ability to Follow Service Standards

Ability to Retrieve Guest Items

Ability to Lift and Carry Luggage and Packages

Organizational Skills

Communication Skills

Problem Solving Skills

Teamwork

Patience and Diplomacy

Manual Dexterity

Focus on Outstanding Guest Service

Safety Procedures Knowledge

Language Skills in English

Physical Stamina to Lift and Carry up to 100 Lbs

CPR Certification (a Plus)

Read more


View Job Description

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+1 Awards
Bell Person
The Langham, Boston
Full Time • Hourly (Based on Experience)
Boston, MA • Luxury Hotel

Luxury Hotel

(617) 451-1900

Awards
2023
2022
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