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Server
Chama Mama
149 W 14th St, New York, NY 10011, United States
Chama Mama hiring Server in New York, NY

Chama Mama hiring Server in New York, NY

Chama MamaMore Info

Full/Part Time • Hourly ($16.00) plus tips
Expires: Jun 27, 2024

512 people viewed

Required Years of Experience

2 years


Job Details

About Chama Mama:

 

Chama mama is a collection of cozy family restaurants that pays tribute to the Georgian culture and way of life. Our menu is reflective of the diverse influences that have shaped the Georgian nation and is informed by the home-made traditions of an authentically artisanal culture. We proudly subscribe to that most quintessential Georgian proverb: "a guest is a gift from God" and view hospitality as a vocation - not as an industry. We aim to surprise and delight, to connect and enlighten. After all, it's the Georgian way.

Job Overview:

The role of a server in a restaurant is vital for providing excellent customer service and ensuring a positive dining experience for guests.

Key Responsibilities

 

·      Present bills to guests and process payments accurately.

·      Return change or process credit card transactions.

·      Clear empty dishes and glasses from tables.

·      Reset tables for new guests.

·      Assist in coordinating special events, celebrations, or parties.

·      Provide personalized service for special occasions when required.

·      Stay informed about menu changes, daily specials, and promotions.

·      Answer questions about ingredients, preparation methods, and allergens.

·      Address customer complaints or issues with professionalism and a problem-solving mindset.

·      Collaborate with management to resolve escalated matters.

·      Work closely with kitchen staff, bartenders, bussers, and other servers to ensure smooth operations.

·      Communicate effectively with colleagues to coordinate service.

·      Keep the server station and work areas clean and organized.

·      Assist with overall restaurant cleanliness, including clearing debris and spills.

·      Follow health and safety guidelines, including proper hygiene practices.

·      Report any safety hazards or issues to the manager.

·      Operate point-of-sale (POS) systems accurately for order entry and payment processing.

·      Stay informed about the restaurant's offerings and be able to make recommendations based on customer preferences.

Qualifications

 

o   Ability to reach, bend, stoop, and frequently lift up to 50 lbs.

o   Proficiency in both written and spoken English.

o   Demonstrated excellence in hospitality for both internal and external guests.

o   Strong time management, organizational, and problem-solving skills.

o   Proficiency in various technology systems, particularly reservations software.

o   The ability to effectively handle a variety of changing situations under stress and adapt to evolving circumstances.

o   Passion for exceptional hospitality, food, and beverages.

o   Self-driven and results-oriented, with the ability to thrive in a fast-paced environment.

o   Flexibility to work varied schedules, including nights, weekends, and holidays.

o   High school diploma or GED preferred.


Chama Mama is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state, or federal law. This policy applies with regard to all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.



Compensation Details

Compensation: Hourly ($16.00) plus tips

Benefits & Perks: Commuter Benefits, Dining Discounts


Required Skills

Customer Service

Excellent Customer Service

Processing Payments Accurately

Food and Beverage Knowledge

Clearing Tables and Resetting for New Guests

Accuracy in Processing Payments

Coordinating Special Events and Parties

Attention to Detail

Knowledge of Menu Changes, Specials, and Promotions

Table Clearing and Resetting

Addressing Customer Complaints Professionally

Sense of Urgency

Collaborating With Management and Other Staff

Assisting With Events and Celebrations

Effective Communication With Colleagues

Team Player

Maintaining cleanliness and organization

Knowledge of Menu Items and Specials

Following Health and Safety Guidelines

Ability to Work Under Pressure

Operating Point of Sale Systems Accurately

Problem Solving Mindset

Recommendations Based on Customer Preferences

Wine Knowledge

Physical Abilities Such as Reaching, Bending, Lifting Up to 50 Lbs

Collaboration With Colleagues

POS Knowledge

Cleanliness and Organization

Time Management and Problem Solving Skills

multi tasking

Adherence to Health and Safety Guidelines

Conflict Resolution

Passion for Exceptional Hospitality, Food, and Beverages

Operation of Point of Sale Systems

Flexibility in scheduling

Flexibility to Work Varied Schedules

Hospitality Excellence

High School Diploma or Ged Preferred

Time Management Skills

Proficiency in Technology Systems

Ability to Handle Changing Situations Under Stress

Passion for Exceptional Hospitality and Food

Self Driven and Results Oriented

Read more


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Georgian, Breakfast / Brunch, Coffee / Tea, Desserts

Casual Dining, Upscale Casual

Part of Chama Mama

Chama Mama, a place where the magic of gastronomy happens! Full of flavors, colors and history, classic Georgian cuisine is presented here with a modern spin. We are excited to introduce you to the three pillars – Toné, Khachapuri and Qvevri – that are vital for Georgian cuisine in general and particularly for us here at Chama Mama.

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