Training Manager - Matchaful 

Matchaful is looking for a talented Training & Development Manager to help us as we expand! We are looking for someone with strong training experience in the hospitality industry, ideally someone who has trained for a multi-store company. As Matchaful continues to expand our cafes, we are looking for this person to help us streamline our onboarding and training to improve consistency and customer service across all of our cafes. 

This role will be based in NYC and will support our 7 Matchaful cafes. This role reports to the GM. Our Manager of Training and Development is responsible for managing and training our new cafe hires, owning all onboarding materials, and providing an inclusive and supportive working environment.  

Role Responsibilities (but not limited to the following):

• Manages the entire training process for all new hires across all locations at Matchaful
• Owns and maintain all training documents across the company, including Employee Handbook
• Works with each new trainee very closely to ensure that they are properly and consistently trained on all information during their onboarding and training
• Creates and owns training schedule for trainee in Square app
• Goes through the training checklist with precision and accuracy. Uses location SOPs,  jotform, Welcome Guide, recipe book, and other materials to make sure all information and processes are clearly demonstrated and learned
• Creates training schedule for new hires to ensure they are properly trained before starting; Checking in after training is over to see if they retained the information on drinks/closings etc. 
• Works closely with each Matcharista to ensure onboarding has been successful and candidates are ready to take on shifts at their location. Provides a quiz at the end of training to ensure they’re ready to be at a location. 
• Works closely with Store Leads and Shift Leads to ensure that trainee is trained on their particular location
• Providing ongoing feedback to GM and CEO about how trainees are doing in the first 30 days and how they are doing at their locaiton
• Sets strong example for Matcharistas across all locations

You are:

Great team player

Super detail-oriented

Thoughtful leader

Offer up solutions and ideas to improve processes and experience

Effective at giving feedback

Enjoys educating and teaching others, and thrives on process improvement and following clear guidelines

Job requirements:
+3 years of training experience in hospitality 
Willing to travel across NYC and Brooklyn
Available during weekends as needed
Food Handlers Permit