Frankies Spuntino Group is seeking a dedicated and enthusiastic Front of House Manager to join our team.
This leadership role will manage all aspects of Front of House restaurant operations. The ideal candidate will exhibit exceptional leadership and communication skills, proactive problem-solving, unwavering integrity, and a genuine enjoyment of interacting with people. They will inspire their team to craft memorable dining experiences to drive operational excellence and sustained growth.
Frankies Spuntino Group provides comprehensive benefits including medical, dental, and vision insurance, pre-tax transit expenses, generous paid time off, an employee dining program, company sponsored 401(k) and more!
Who Will Love This Job
- Experienced leader who is passionate about food, beverage ( Wine driven), and hospitality
- Proactive problem solver who is comfortable in a fast-paced environment
- Authentic hospitality professional driven to provide guests with memorable dining experiences
- Effective and responsive communicator who is adept in conflict resolution
- Team player with a positive attitude and willingness to roll up their sleeves
- Hands-on mentor who is enthusiastic about leading and developing a team
What You’ll Do
- Oversee the day-to day front of house operations of the restaurant’s dining and take-out/delivery operations
- Manage operating standards for the restaurant, including food safety and labor compliance
- Ensure an excellent and warm service experience for all guests, responding positively and promptly to guest concerns and complaints
- Drive standards of service and provide continuous support to all service staff, actively participating in service as needed
- Always ensure excellent maintenance and cleanliness of the restaurant
- Ensure the restaurant is staffed effectively to execute all service standards
- Properly open and close physical operation, including all financial reporting necessary
- Supervise all menu updates across the operation as needed, including printed, online, delivery and POS menus
- Run all technology needed to execute daily operations, including POS, delivery, and scheduling/time & attendance platforms
- Conduct monthly inventory of all small wares needed for service, order as necessary, and ensure all items are stored and maintained properly
- Work with The Company leadership team to inspire, engage, and educate all staff
- Recruit, train, and schedule Front of House staff
- Maintain accurate records and reporting for payroll, corrective actions, etc.
- Achieve weekly sales goals set in collaboration with the Director of Operations
You Should Have:
- Minimum of 3 years experience in a leadership position at a restaurant
- Expert food and beverage knowledge
- Excellent problem-solving and conflict management abilities
- Excellent written and verbal communication skills
- Proven ability to teach and mentor employees
- Outstanding communication and organizational skills with proficiency in Google Docs
- Flexible work schedule with ability to work nights, weekends, and holidays
- NY Food Handler’s Certificate a plus
- English Fluency, Spanish knowledge is a plus
- The ability to meet the physical demands for this position, including: seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours.
Who We Are:
Founded in 2004 by legendary chefs Frank Castronovo and Frank Falcinelli, Frankies Spuntino Group operates three essential Carroll Gardens, Brooklyn dining establishments: Frankies 457 Spuntino, Franks Wine Bar, and F&F Pizzeria. Each venue offers a unique experience but shares a commitment to timeless craftsmanship, community, and unpretentious hospitality. For nearly two decades, Frankies Spuntino has been renowned for its delicious Italian-American cuisine and effortless warmth, reflecting the charm of its chef-owners.
Frankies Spuntino Group is an Equal Opportunity Employer (EEO) and provides opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws
