Server

About Us

Inspired by the natural design and down-to-earth values of Nordic culture, KABIN is an elevated cocktail bar with a neighborhood feel. Whether you swing by solo or with friends in tow, it’s a place to enjoy a light bite, meet fascinating strangers, and make yourself right at home. 

Overview 

The Server represents KABIN with the highest levels of hospitality, professionalism, and sanitation safety. The Server must interact with restaurant guests, team members, and management in a professional and collaborative manner to create an exemplary and safe dining experience. The Server provides food and drinks to guests in an efficient, timely, and friendly manner.

What You’ll Do 

• Cultivate one of the most welcoming spaces in NYC—a place for locals and tourists alike to see and be seen, ensuring a fun time for all.
• Warmly welcome guests upon arrival, escorting them to their tables, providing menus, and offering personalized recommendations as necessary.
• Efficiently manage guest orders and experiences, communicating special requests and dietary needs to the kitchen promptly and accurately.
• Demonstrate comprehensive knowledge of KABIN's menu offerings, including ingredients, preparation techniques, and flavor profiles.
• Identify opportunities to enhance guest satisfaction and increase revenue through strategic upselling of menu items, beverages, and wine pairings.
• Ensure timely and comprehensive food and beverage service, paying meticulous attention to presentation and detail – serve as the expert of KABIN’s food and beverage programs. 
• Proactively monitor guest feedback and address any concerns or requests promptly to ensure a positive dining experience.
• Collaborate closely with kitchen and bar staff to facilitate seamless service and ensure timely delivery of orders.
• Assist with table maintenance tasks, such as clearing and resetting tables, refilling water glasses, and maintaining cleanliness and organization in the dining area.
• Handle guest payments responsibly and efficiently, processing cash, credit cards, and other forms of payment accurately.
• Foster a positive work environment by actively contributing to team efforts and upholding restaurant standards.
• Promptly report any issues or concerns to management to facilitate timely resolution.
• Provide assistance with various service needs throughout the restaurant, including supporting front door and bar operations as required.

Who You Are

• You have a genuine warmth and a passion for hospitality.
• You are positive and friendly, and enjoy engaging with guests.
• You have the desire to advocate on behalf of the guest as well as notice and pursue when a guest is dissatisfied.
• You have excellent communication skills, particularly with management, team members, and guests.
• You have excellent time management and organizational skills and the ability to multitask.
• You are willing to jump in and assist with additional duties when needed (greeting guests, running food, bussing tables). 
• You are able to think and act quickly and effectively while retaining self-composure.
• You are able to troubleshoot on your own or with the assistance of managers or other team members when necessary.
• You demonstrate appropriate workplace behavior and treat all employees with respect.
• You are comfortable and effective at taking direction from other staff and delegating tasks.
• You are a team player who can set your ego aside and find win-for-all solutions.

Knowledge, Skills & Abilities

• 2-3 years of front-of-house service experience in an NYC high-volume restaurant 
• Knowledge of KABIN’s food & beverage and hospitality philosophy & menus
• Knowledge of standard restaurant service procedures, including wine service
• Knowledge of each job function on the floor and understanding of the priorities of service
• Knowledge of “The Big 8” allergens
• Must be punctual and reliable 

• Must be available to work days, nights, weekends, and holidays
• Ability to speak multiple languages, including English and Spanish, is a bonus

Health & Safety

• NYC Food Handler’s Certification suggested  
• Adhere to the highest standards of food safety, food handling, sanitation, workplace safety, and hygiene requirements according to the New York City Department of Health standards to ensure the health and safety of team members and guests
• Adhere to COVID-19 sanitation protocols issued by the Center for Disease Control
• Adhere to time and temperature protocols 

Work Environment

• Involves standing and walking the entire shift
• Involves holding objects with hands 
• Involves reaching, bending, and stooping frequently 
• Involves lifting, moving, and carrying at least 50 pounds with frequency throughout the shift

DISCLAIMER

EOE: Xandra LLC bda KABIN provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local laws.