The Dinex Group, restaurant group of internationally acclaimed Chef Daniel Boulud, is looking for a Head Reservationist to lead a team of centralized Reservationists out of the corporate office in Midtown Manhattan. The Head Reservationist will play crucial role in managing and optimizing our dining reservations. You will be responsible for ensuring a smooth and organized flow of reservations, providing excellent customer service, managing our partnership with Resy and contributing to the overall efficiency of our restaurant operations.
Key Responsibilities:
Reservation Management:
- Handle incoming reservation requests via phone, email, and online platforms.
- Maintain an organized and up-to-date reservation system.
- Coordinate with the kitchen and floor staff to ensure efficient seating arrangements.
Customer Service:
- Provide information about the menu, special events, and restaurant policies.
- Address customer concerns and ensure a positive dining experience
Communication:
- Collaborate with other team members to relay important information regarding reservations and special requests.
- Communicate effectively with guests to confirm, modify, or cancel reservations.
Problem Resolution:
- Handle reservation conflicts and find suitable solutions to ensure customer satisfaction.
- Alert management to any issues that may affect the guest experience.
Promoting:
- Promote special promotions, events, and additional services to guests during reservation interactions.
Qualifications:
- 3 years experience in a Reservations role required
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to handle high-pressure situations and resolve issues calmly.
- Strong experience with reservation systems and computer skills
- A passion for providing outstanding customer service.
The Dinex Group LLC is an equal opportunity employer. The Dinex Group does not discriminate on the basis of race, color, creed, religion, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, national origin, ancestry, age, disability, genetic information, citizenship status or any other characteristic protected by applicable federal, state or local law.
