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Chef Daniel Boulud Restaurants hiring Head Reservationist in New York, NY

Chef Daniel Boulud RestaurantsMore Info

Full Time • Hourly ($20.00 - $25.00)
Expires: Jul 16, 2024 • Closed: Jul 2, 2024

Sorry, this job closed on Jul 2, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

3 years

Job Details

The Dinex Group, restaurant group of internationally acclaimed Chef Daniel Boulud, is looking for a Head Reservationist to lead a team of centralized Reservationists out of the corporate office in Midtown Manhattan. The Head Reservationist will play crucial role in managing and optimizing our dining reservations. You will be responsible for ensuring a smooth and organized flow of reservations, providing excellent customer service, managing our partnership with Resy and contributing to the overall efficiency of our restaurant operations.

Key Responsibilities:

Reservation Management:

  • Handle incoming reservation requests via phone, email, and online platforms.
  • Maintain an organized and up-to-date reservation system.
  • Coordinate with the kitchen and floor staff to ensure efficient seating arrangements.

Customer Service:

  • Provide information about the menu, special events, and restaurant policies.
  • Address customer concerns and ensure a positive dining experience


  • Collaborate with other team members to relay important information regarding reservations and special requests.
  • Communicate effectively with guests to confirm, modify, or cancel reservations.

Problem Resolution:

  • Handle reservation conflicts and find suitable solutions to ensure customer satisfaction.
  • Alert management to any issues that may affect the guest experience.


  • Promote special promotions, events, and additional services to guests during reservation interactions.


  • 3 years experience in a Reservations role required
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities and attention to detail.
  • Ability to handle high-pressure situations and resolve issues calmly.
  • Strong experience with reservation systems and computer skills
  • A passion for providing outstanding customer service.


The Dinex Group LLC is an equal opportunity employer. The Dinex Group does not discriminate on the basis of race, color, creed, religion, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, national origin, ancestry, age, disability, genetic information, citizenship status or any other characteristic protected by applicable federal, state or local law. 

Compensation Details

Compensation: Hourly ($20.00 - $25.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts

Required Skills

Reservation Management

Customer Service


Problem Resolution


Excellent communication and interpersonal skills

Strong organizational abilities

Attention to Detail

Ability to Handle High Pressure Situations

Experience With Reservation Systems

Computer Skills

Passion for Providing Outstanding Customer Service

Read more

View Job Description

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Restaurant Group, Cafe, Fine Dining, Bakery / Patisserie, Upscale Casual, Wine Bar, Other, Corporate

Part of The Dinex Group, the Restaurant Group of Chef Daniel Boulud

Each Daniel Boulud restaurant provides the opportunity to work with the finest tools and products available alongside some of the most dedicated and talented individuals in the restaurant industry.

Since opening in 1993, the restaurant has become one of New York's most coveted dining destinations and has won many awards for culinary excellence.

General ManagerHead Banquet CaptainCatering Operations ManagerSee all open jobs (9)