SUN & WAVES ALL DAY KITCHEN- Cafe Team Leader- Spring Lake
Roll up your sleeves and lead the way, partnering with other members of the leadership team to support timely follow-through and execution of company directives & standards. Through advanced planning, time management, team development, and delegation you’ll create an inclusive environment embodying Sun & Waves All Day Kitchen’s values & culture. You will provide actionable feedback in the moment to maintain good vibes, inclusion, and directive compliance driving individual & team performance. As well as ensuring a positive representation of the brand by utilizing business tools and market-specific insight to maximize results of the four key areas of the business: People, Sales, Presentation and Operations.
We are seeking an experienced person to join our team. The individuals in this role will lead the front-of-house team and ensure that our customers feel at home and will provide quality service and careful presentation. They ensure the team provides a warm welcome, make meaningful connections and provide high quality service.
ABOUT US:
At Sun & Waves, we pride ourselves on serving exceptional experiences to our customers. Nestled in the heart of Spring Lake, our cafe is a bustling hub where people gather to enjoy expertly brewed beverages, healthy beverages and warm hospitality.
What You’ll Do
- Build and maintain positive relationships with customers, suppliers, and other stakeholders.
- Network within the local community to enhance the cafe's reputation.
- Recruit, train, and supervise cafe staff, including servers.
- Create work schedules, assign tasks, and monitor employee performance.
- Conduct regular staff meetings to communicate updates, policies, and address concerns for the front of the house.
- Ensure high-quality customer service by maintaining a welcoming and friendly atmosphere.
- Handle customer complaints and resolve issues in a professional manner
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- Train staff on customer service best practices and ensure they adhere to them.
- Oversee day-to-day operations, including opening and closing procedures.
- Monitor inventory levels and communicate needs as needed.
- Maintain cleanliness and hygiene standards in the cafe.
- Monitor financial transactions, including cash handling and POS system operations.
- Understand and analyze financial reports, such as sales reports and profit and loss statements.
- Collaborate with chefs or kitchen staff to update the menu.
- Introduce new products or promotions to attract customers and increase sales.
- Implement marketing strategies to drive customer traffic.
- Ensure compliance with health and safety regulations.
- Stay updated on licensing requirements and food safety standards.
- Address any issues related to compliance promptly.
- Partner with Spring Lake Market Leader to coordinate special events or promotions within the cafe.
- Identify areas for improvement in operations, service, and efficiency.
- Implement changes and adjustments as needed to enhance overall performance.
- You are the liaison between the guest and the Faherty brand.
What You’ll Have
- Previous management experience, with a demonstrated ability to lead a team.
- Strong leadership, communication, and organizational skills.
- Customer-focused and able to adapt to changing situations in a fast-paced environment.
- Well-organized, efficient and able to multitask.
- Can clearly and respectfully communicate and express oneself
- Take initiative and consistently grow and expands cafe knowledge
- Support company goals and initiatives and is a team player
- Show respect and kindness to fellow employees and customers
- Accept responsibility and execute all assignments correctly and with care
- Accept coaching and feedback from others openly
- Flexible and can adapt to an ever-changing environment
- Ability to work flexible hours, including weekends and holidays.
- Certification from a reputable coffee training program is a plus.
Physical Requirements
- Available when we are open for business including early mornings (5-7am) nights weekends and holidays.
- Able to bend reach stretch for product as well as lift carry and move at least 40 lbs.
- Comfortable climbing ladders moving around regularly and standing for extended periods of time.
- In order to protect the business and engage with all our customers, we need to ensure that we embrace an “all hands on deck” mentality during key business periods. Due to this, time off requests will be granted on a more limited basis. The Cafe will have additional specific peak season time.
Why Us, You Ask!
Health benefits available
401(K) Plan with company match
Incentives Program
Commuter Options/Benefits
Generous employee discount
A Bit About Us:
Founded in 2013 by Mike and Alex Faherty and Kerry Docherty Faherty is a family-run lifestyle and apparel brand fueled by purpose and optimism. Our goal: to build a new American legacy by creating high-quality sustainably minded feel-good favorites that will bring you joy to wear.
We feel a deep responsibility to do things differently: to promise comfort without compromising quality. To hold ourselves to a higher standard with a lower environmental impact. To leave the world a better place than we found it.
We recognize the impact the fashion industry has on the world and we’re dedicated to learning how to be better stewards of the planet. We believe the power of conversation and connection can make real change and we’re committed to supporting people and organizations doing work that we believe in.
Our passionate leadership team comes from different backgrounds but share a singular goal: to deliver on our promise of comfort and craftsmanship. To work side-by-side in a collaborative energetic and creative environment every day like the family we are.
We welcome everyone — and we mean everyone. We believe a diversity of viewpoints, experiences and backgrounds only serve to make our team stronger which is why we strongly encourage those from historically and systemically marginalized communities to apply: BIPOC women and people in the LGBTQIA+ community to name a few. We strive to lead consciously bravely and inclusively — and to reflect those values in our work. We live by six key pillars:
Be The Best
Stay Authentic
Better Together
Spread Good Vibes
Deliver On Promises
Lead Consciously Bravely and Inclusively
Remain compassionate. Stay focused. Seek joy. Let’s make the world a better place.
