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Maitre D
estela
New York, NY
estela hiring Maitre D in New York, NY

estela hiring Maitre D in New York, NY

estelaMore Info

Full Time • Hourly ($30.00 - $35.00)
Expires: Jun 14, 2024

87 people viewed

Required Years of Experience

1 year


Job Details

Estela is seeking an experienced MaÎtre D'

One of the most celebrated restaurants in the United States, estela is an intimate downtown bistro from chef Ignacio Mattos that can be experienced in many ways, whether it’s a thrilling dinner in the dining room, a leisurely weekend brunch with friends, or a late-night drink at the bustling bar. Since opening in 2013, the restaurant has served several signature dishes that are now considered New York City classics, while always offering guests something new to try. Estela holds one Michelin star, among many other major accolades.

estela is currently seeking Maitre d' that shares our passion for cuisine, embraces a team-oriented style of service and are able to balance the nuanced demands of this dynamic position.  You will be the first point of contact for our guests, and a gracious and accommodating approach comes easily to you.

This position requires availability on weekends and holidays

 Requirements for Success

  • Availability of weekends and holidays 
  • Ability to maintain a pleasant demeanor and attitude that will foster a welcoming environment for our guests
  • Desire and willingness to learn and grow
  • Previous customer service experience
  • Previous experience as a Maître D
  • Ability to clearly, calmly, and concisely communicate
  • Ability to lead a team 
  • Experience using Resy or a similar platform
  • Ability to keep the flow of service
  • Ability to work in fast paced environments 

Guest Service 

  • Ensures all guests consistently receive courteous and efficient service. 
  • Responds positively and promptly to customer concerns and complaints. 
  • Communicating any food allergy or special nutrition needs to kitchen staff. 
  • Maintain a welcoming and orderly restaurant environment. 
  • Builds relationships with repeat guests. . 

Company Values 

  • Understanding that we require a positive and respectful attitude in the workplace.  
  • Understand and strive to behave in a way that is in line with the company’s values of respect, excellence, transparency, and resilience.  The full definition of these values is in our company handbook. 

Benefits 

  • Medical, Dental and Vision insurance for full time employees
  • Commuter Benefits
  • Paid Time Off
  • Discounted Gym Membership
  • Dining Discounts
  • Wellness Program 

Physical Demands  

  • The physical demands for this position are seeing, hearing, speaking, reaching, standing for long periods, bending, and moving intermittently during working hours.  

The duties of this position may change from time to time. Mattos Hospitality reserves the right to add or delete duties and responsibilities at the discretion of Mattos Hospitality or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. 

We are an equal opportunities employer, all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Compensation Details

Compensation: Hourly ($30.00 - $35.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts, Wellness Program


Required Skills

Customer Service

Previous Customer Service Experience

Previous Experience as a Maître D

Ability to Clearly, Calmly, and Concisely Communicate

Ability to Lead a Team

Experience Using Resy or a Similar Platform

Ability to Keep the Flow of Service

Ability to work in fast paced environments

Understanding of Guest Service

Ability to Maintain a Welcoming and Orderly Restaurant Environment

Building Relationships With Repeat Guests

Read more



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New American

Upscale Casual

Part of Mattos Hospitality

Estela is a restaurant in downtown Manhattan from chef Ignacio Mattos. Set one floor above Houston Street, it is a bistro at heart, taking familiar ideas like tartare, ricotta dumplings, burrata on toast, fried rice, and steak, and presenting them in new, satisfying ways. The bar is open late, and you can come in for just a glass and a small bite, should you feel like it. Now in its 8th year, Estela has earned numerous accolades, including a place on the World’s 50 Best Restaurants List, a Michelin star and two stars from both New York Magazine and the New York Times.

Awards
2023
2022
2021
2020
2016