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Floor Manager
Five Acres
30 Rockefeller Plaza suite 8, New York, NY
Five Acres hiring Floor Manager in New York, NY

Five Acres hiring Floor Manager in New York, NY

Five AcresMore Info

Full/Part Time • Hourly ($25.00 - $30.00)
Expired: Jun 8, 2024

Sorry, this job expired on Jun 8, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

2 years


Job Details

5 Acres is excited to be seeking a floor manager. 

5 Acres is Chef Greg Baxtrom's newest restaurant in New York City. Located in the heart of Rockefeller Center, we are a central dining destination for thousands of tourists and NYC locals alike.

RESPONSIBILITIES

As a Floor Manager, your primary focus is ensuring an exemplary guest experience. You will also play a key role in establishing a positive, energetic morale for the hourly FOH team, lead preshift meetings, schedule employees based on labor budgets and sales forecasts, and actively monitor and control payroll through daily timecard checks, real-time cuts and staffing par adjustments.

Additional responsibilities will include but are not limited to:

  • Supervision of all service team employees
  • Opening duties, including: leading pre-shift meetings, liaising with the culinary team to stay informed on menu changes and service notes, adjusting staffing according to cover counts and spread of reservations, ensuring service staff and dining room are prepared for service.
  • Directing the flow of service, providing consistent leadership and delegating responsibilities, through leading-by-example, communicating with the kitchen and door teams. 
  • Addressing technical or facilities issues as they arise
  • Touching tables to establish relationships with guests and build Resy profiles 
  • Closing duties, including: recording staff tips and hours, reconciling cash, writing service recap, checking service team closing duties and performing a final walkthrough of the restaurant
  • Effectively communicating guest feedback to the rest of the leadership team and participating as needed in any necessary follow-up with guests or hourly team members
  • Assist with hiring, training and education of front-of-house staff
  • Motivating and leading staff to perform at the highest possible level through positive reinforcement
  • Participate in ongoing staff training and development, collaborating with the rest of the management team to identify and address opportunities for feedback and coaching among the FOH staff

Qualified Floor Manager candidates will possess:

  • A minimum of two years of experience in a hospitality leadership role. Ideally, in a fast paced experience preferred
  • Strong emotional intelligence 
  • Organization and multitasking skills 
  • Strong attention to detail 
  • Knowledge of principles and processes for providing guest services, including customer needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
  • Effective communication, especially when providing feedback or coaching 
  • Stamina to stand for long periods of time
  • Open Availability 

Compensation Details

Compensation: Hourly ($25.00 - $30.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts


Required Skills

Exemplary Guest Experience

Establishing Positive Morale

Leading Preshift Meetings

Scheduling Employees

Monitoring and Controlling Payroll

Supervision

Opening and Closing Duties

Directing Flow of Service

Addressing Issues as They Arise

Building Relationships With Guests

Communication

Staff Hiring, Training, and Education

Motivating and Leading Staff

Staff Training and Development

Organizational Skills

Multitasking Skills

Attention to Detail

Customer Service

Effective Communication

Read more


View Job Description

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American, Farm To Table

Fine Dining, Upscale Casual

Part of Baxtrom Hospitality Group

FIVE ACRES
Chef Greg Baxtrom (of acclaimed Olmsted, Maison Yaki and Patti Ann’s in Brooklyn) is excited to open Five Acres in Midtown in Fall 2022. Located in the heart of New York’s bustling Rockefeller Center, Five Acres brings chef Greg’s defining creative, seasonal ethos to Manhattan for the first time. Each element of the restaurant – from the intimate private dining room built with wood from Greg’s family farm to the ethereal design of the dining room filled with vibrant greenery and natural textures – nods to his family’s five acre farm right outside of Chicago.

Opening November 2022, Five Acres will be open for dinner, lunch and breakfast, and the private dining room will be available for bookings.

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