Summary
Supervise and direct activities of staff to ensure guests have a pleasant experience in accordance with the organization’s policies and applicable laws. Assist staff and guests, ensure prompt resolutions to guest and staff inquiries. Assistant Manager
Duties and Responsibilities:
Using the AM’s independent discretion and judgment, the position:
• Assist guests with choices and questions
• Take and resolve complaints from customers in a timely manner
• Provide support to FOH staff during service
• Process items on Toast POS for FOH staff as needed
• Supervise FOH staff during service (hosts, servers, bussers, expo, runners)
• Assist with promotions for restaurant
• Assist in establishing and controlling the weekly work schedule for front of house staff.
• Process, review and approve server and/or bar cash out paperwork at end of shift
• Assist in maintaining employee relations and safety of all employees
• Assist as needed with catering events
• Assist with purchases as needed
• Assist in preparation of inventory as needed
• Assist in investigating food quality and service complaints
• Assist in inspecting food, including portion control, and food preparation to maintain quality standards and sanitation regulations
• Document the needs of guests and communicate to the FOH staff to ensure guest satisfaction
• Engage guests in positive dialogue to ensure return business
• Ensure all staff members comply with safe food and alcohol handling procedures
• Report and document any HR related incidents related to FOH staff
• Check restaurant cleanliness, lighting, music, aesthetics throughout each shift
• Perform restaurant opening and closing duties
• Schedule, organize repair and maintenance as needed
• Assist with interviews, hiring and training of new employees
• Assist with planning, assigning, and directing work; appraising performance; rewarding and disciplining employees.
• Orientate new employees and provide initial on-the-job training
• Assist Chef and GM and AGM in planning and coordinating menus, keeping trends and competition information in mind
• Assist with marketing activities and promotional events on and off-site
• Assist with stocking inventory as required
• Process of guest refunds and print itemized receipts for guests as requested
• Check info@ email account daily, answer guests’ questions, forward event and big party inquiries • Support the AGM and GM in updating Toast back of the house system
• Other related duties as assigned
Qualifications:
• Ability to work evenings and/or weekends and pre-scheduled events
• Ability to offer excellent customer service
• Work experience as an Assistant Manager or similar role in the hospitality industry
• Team management abilities
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• The requirements listed are representative of the knowledge, skill and/or ability required
Skills:
Excellent oral & written communication skills Leadership skills Diplomacy Excellent guest relations and customer service skills POS System – Toast Professionalism Planning & Organization Math aptitude Time Management Computer literacy Manual dexterity Multitasking skills Reading skills Ability to work under pressure and remain calm Ability to troubleshoot issues Ability to be flexible Lifting up to 20 pounds Education/Experience:
High School Diploma or Equivalent. Two years minimum prior management experience required, or equivalent combination of education and experience.
Certificates and Licenses:
Valid Driver's License Responsible Alcohol Seller/Server Certified Food Handler Certified Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is frequently required to walk; sit and use hands. The employee is occasionally required to reach with hands and arms.