Front Desk / Host

Positions to be Filled:

• Front Desk/Host Evening (4pm-CL) + Weekend Hosts (AM+PM) (2 positions available)

Classification: 
Education and/or Experience
• High School diploma or GED or higher.
• A minimum of one year in a restaurant, resort, club or hospitality industry setting for Front Desk/Host.

Job Knowledge, Core Competencies and Expectations
• Excellent customer service skills and an open, courteous and friendly personality required.
• Excellent oral and written communication skills.
• Must have working knowledge of using and programming multi-line telephone equipment and reservation systems.
• Must be able to type and efficiently (at least 50 wpm), use word processing, spreadsheet and e-mail programs.
• Must be able to efficiently handle multiple tasks concurrently while meeting deadlines, prioritizing tasks and providing excellent member service.

Job Summary (Essential Functions)
Answer incoming calls effectively; forward phone calls to other club extensions or voice mail boxes or take messages from callers. Greet members and guests who are visiting the club. Schedule appointments for administrative staff.

Job Tasks/Duties
• Answers the telephone; transfers calls to proper extensions; takes messages for members and staff.
• Greets members and guests.
• Provides schedule and other club information to members and guests.
• Sorts and distributes in-coming mail and email.
• Collects and posts outgoing mail including overnight mail services.
• Arranges and maintains member charge records in alphabetical or numerical membership order.
• Maintains supply of club information for members.
• Fulfills members’ requests; for example, places phone calls and holds letters or packages.
• Performs on- or off-site errands.
• Performs general office work such as word processing, filing and operating copy and fax machines.
• Works on special projects as assigned.
• Maintains supply inventories for reception area.
• Reports presence of unauthorized visitors in or around club facility.
• Performs other duties required by the manager on duty.
• Hosts also: accept meal and function reservations; enforce attire guidelines; maintain member and guest records (including visits by guests and member charges); process food take-out orders; control traffic flow in lobby or reception area; turn on music and light candles in lobby and reception area; maintain appearance of reception area; perform member-family relations responsibilities (including checking obituaries and preparing and sending thank-you letters, get-well cards, flowers and birthday greeting cards); manage a “lost and found” program; post events on lobby activity (function) boards; and assemble new member and catering packets.

Physical Demands and Work Environment
• Must be able to reach, bend, stoop, stand and lift up to 40 pounds.
• Must be able to sit/stand for prolonged periods of time.
• Moderate noise level in the work environment.

Pay Scale and Benefits
• $20 - $21/hr (Higher wage available based on experience)
• Weekly Pay
• Health Insurance (must work 30 hours a week to qualify, after 90 day probation)
• Pre-Shift Family Meal
• Sick Pay
• Employee Parking (evenings & weekends)

 

 

The Historic George Town Club is one of the Most Elegant Dining Clubs in the United States, patterned after the finest in London and Paris. The Club was established in 1966 for the purpose of bringing together leaders who had an impact on the United States, and the world, through their work in various business, professional, civic, social and political milieus. Since then, The Historic George Town Club has been a focal point for entertaining prominent Washingtonians, diplomats, socialites, and leaders in business, government, and academia.

History
The Club occupies one of the few remaining 18th century frame buildings in the historic port district of Georgetown, and is believed to have been John Suter’s Tavern, circa 1783. In that era, inns and taverns were the focal points of community life.

In addition to offering food, drink and lodging, they were true “public houses” where political debates, civic meetings and business deals were common. It was at Suter’s Tavern where President George Washington, surveyor Andrew Ellicott, and then architect of the Capitol, Major Pierre L’Enfant, met at least three times to plan the federal city that would become Washington, D.C. When plans were completed, the first plats for the city were auctioned off at the Tavern.

After the Club opened in 1966, the founders extensively renovated the run-down historic building, added the brick entryway, excavated the lower level, imported European paneling, chandeliers, furniture, artwork, and rescued the wrought iron work by Samuel Yellin from demolition at the original Morgan Guaranty Trust Bank in New York City. Over time, the two brick townhouses adjacent to the original structure were purchased and incorporated into the Club and finished with the same care and detail as the original rooms.

The Club provides its staff, members, their families, guests, and business associates – 
• A distinctive ambiance derived from its location in a suite of historic buildings in Georgetown’s Book Hill neighborhood, and attractive, comfortable interior spaces that balance traditional and contemporary design;
• Exceptional, creative food and beverage services that “set the standard” for private club dining and entertaining in Washington.  

We have 2 dining concepts under one roof – our Grill which has your typical American fare & our Joseph’s Room that is a 4-7 course upscale experience with wine pairings. We also have 7 private rooms that are booked for a large array of events from our Club hosted events to Member private parties.