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Lead Server
Schulson Collective HQ - Philadelphia
1525 Sansom St, 2nd Floor, Philadelphia, PA
Schulson Collective HQ - Philadelphia hiring Lead Server in Philadelphia, PA

Schulson Collective HQ - Philadelphia hiring Lead Server in Philadelphia, PA

Schulson Collective HQ - PhiladelphiaMore Info

Part Time • Hourly (Based on Experience) plus tips
Expired: May 18, 2024

Sorry, this job expired on May 18, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

3 years


Job Details

Schulson Collective attracts restaurant goers from all walks of life, encompassing multiple different cuisines & dining experiences throughout its concepts. Across Center City Philadelphia, our restaurants offer cuisines ranging from Contemporary American & Pan-Asian to Japanese, Oyster Bar, Italian & more. We welcome you to apply to become part of a growing restaurant group & assist in providing top-of-the-line culinary experiences across Philadelphia.

Job Title: Lead Server

Job Summary: Schulson Collective is looking for a Lead Server to work PT and Weekend Brunch Shifts (9am). Lead Servers oversee the service team, interact with hosts, bartenders & all support staff to ensure the restaurant is working efficiently. Must be comfortable training new staff, leading a team in a fast-paced environment & stepping in when co-workers need help. 

Responsibilities:

  1. Supervise Service Staff: Direct and oversee the activities of the service team, including servers, bussers, and hosts/hostesses.
  2. Customer Service: Provide exceptional customer service by greeting guests, taking orders, answering questions, and resolving any concerns or complaints promptly.
  3. Training: Assist in training new employees on restaurant policies, procedures, and service standards.
  4. Order Accuracy: Ensure that all orders are accurately taken and communicated to the kitchen staff, and that food is delivered promptly and correctly to guests.
  5. Collaboration: Work closely with kitchen staff, bartenders, and management to coordinate service and address any issues or concerns.
  6. Upselling: Encourage guests to try additional menu items or beverages to enhance their dining experience and increase sales.
  7. Cash Handling: Process payments accurately, including cash, credit/debit cards, and gift certificates, and reconcile cash drawers at the end of each shift.
  8. Inventory Management: Assist in monitoring inventory levels of supplies, such as utensils, napkins, and condiments, and report any shortages to management.
  9. Shift Management: Open and close the restaurant as needed, ensuring that all opening and closing procedures are followed correctly.

Qualifications:

  1. Previous Experience: At least 3 years of experience working as a server in a restaurant setting, with some experience in a leadership or supervisory role preferred.
  2. Flexibility: MUST have weekend brunch availability - shift starts at 9am
  3. Customer Focus: Strong customer service skills with the ability to handle difficult situations professionally and maintain a positive attitude.
  4. Communication: Excellent verbal communication skills with the ability to communicate effectively with guests, colleagues, and management.
  5. Teamwork: Ability to work collaboratively with other staff members and motivate team members to provide exceptional service.
  6. Organization: Strong organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment.

Education: A high school diploma or equivalent is typically required for this position. Additional training or certifications in food safety or hospitality management may be beneficial.

This job description serves as a general guideline and may vary depending on the specific requirements and expectations of the restaurant or establishment.


Compensation Details

Compensation: Hourly (Based on Experience) plus tips


Required Skills

Supervision

Customer Service

Training

Order Accuracy

Collaboration

Upselling

Cash Handling

Inventory Management

Shift Management

Flexibility

Customer Focus

Communication

Teamwork

Organization

Education

Read more

View Job Description

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Restaurant Group

2 Employee RecommendationsSee Details

Part of Schulson Collective

Michael Schulson is the chef and restaurateur behind the Schulson Collective restaurant group. His imagination and vision have made him one of Philadelphia’s most successful hospitality professionals. Schulson is the owner of day-to-night destination Double Knot; the expansive Independence Beer Garden; Sampan and the adjacent Graffiti Bar; and serves as chef-partner at Izakaya at the Borgata in Atlantic City, N.J. Schulson Collective’s portfolio also includes the new-American spot, Harp & Crown, as well as contemporary izakaya restaurant, Monkitail, and cocktail lounge, Nokku, at The Diplomat Beach Resort in Hollywood, Florida. Notable Philadelphia restaurant Osteria has also been added to Schulson Collective as well as DK Sushi, the fine-casual sushi concept located at the University of Pennsylvania. Most recently, Schulson opened his red gravy Italian restaurant, Giuseppe & Sons, boutique steakhouse, Alpen Rose, and Rittenhouse pasta destination Via Locusta.

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