Fox Lifestyle Hospitality Group is seeking an Assistant General Manager experienced in spearheading dining operations and managing the daily restaurant functions (including dining standards, guest satisfaction, payroll, maintenance, and cleanliness), you will possess the ability to develop and implement successful service programs.

The ideal candidate possesses an innate passion for fostering relationships with both repeat guests and FLHG team members. Proficiency in training, development, and mentorship is essential. A robust knowledge of wines, cocktails, liquor, beer, is welcomed.

Description & Requirements 

The Assistant General Manager (AGM) should be a seasoned, motivated and dynamic team player who thrives in a fast-paced environment and aims to elevate our guests experience without losing integrity of product. Organized, with a passion for mentorship, the AGM will have a natural ability to lead through warm, detail-oriented hospitality. 

Culture 

• Epitomize all that The Company's culture represents (respect our guests, our product, our work family, our communities)
• Infuse the core values into all interactions, policies and programs (diversity, respect, authenticity, accountability, development, passion and kindness)
• Outline concise, purpose-filled expectations and communicate in a fashion that feels clear, inclusive and fair
• Strategic and detailed in future planning, level-headed in approach, consistent in messaging

Finance: 

• Executes sales and profit plans in line with budgetary goals
• Ensures, and is accountable for, profitability by growing sales and controlling cost of goods
• Ensure proper team member coverage per the needs of business for each FOH department while maintaining target labor costs
• Oversee cash management functions; Maintain proper loss prevention standards, including reviewing cash handling procedures, deposits and safe procedures

Operations: 

• Able to perform all POS functions, including opening and closing procedures, comps, voids and transfers, back of house administration (in house printing, menu management, etc.)
• Maintain a clean, organized dining room following company standards
• Plan, execute and communicate all new products and information effectively and efficiently
• Promote and practice safe work habits, identify and resolve potential safety hazards; Document accidents, conduct initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment
• Ensures all required licenses and permits are maintained and posted per Federal and New York State & City regulations.
• Ensure an employee with a NY Department of Health & Mental Hygiene Food Protection Certificate is scheduled at all hours of operation,
• Maintain Department of Health rating; Implement best practices to ensure DOH standards are met
• Ensure that all team members are educated on company products and services, as needed
• Ensures that all Company drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards
• Ensure corporate social responsibility goals are met

Staff Management: 

• Spearheads educational and inspirational pre-shift meetings daily
• Participates in Meetings with restaurant Managers, weekly
• Participates in Director of Operations Meeting, weekly
• Spearheads staffing par management; Responsible for first round of interviews
• Role model for outstanding service; continuously works to elevate service standards
• Be a driving force in hospitality; committed to delivering outstanding hospitality. Establishing systems that guarantee correct steps of service.
• Consistently monitors, coaches and encourages team members to meet the Company service standards.
• Drives team to achieve targets for review scoring; Use guest feedback as teaching tool for staff
• Disciplines team members who do not follow Company standards, ethics or culture
• Resolves team member or customer conflicts through Company compliant handling procedure
• Identifies staffing, recruiting, interviewing, hiring and training needs of Front of House hourly employees
• Facilitates ongoing training and development of staff; Coaches and counsels team members for improved performance, documenting developmental plans as necessary
• Ensures that all staff are in compliance with Company policies and procedures, as well as city, state and federal laws
• Builds team spirit by fostering a work environment where team members are encouraged and valued
• Create & execute weekly meeting schedules with different internal stakeholders

General: 

• Able to lift 30+ lbs
• Fluent in both written and spoken English; Preferred basic proficiency in spoken Spanish
• Polished personal presentation; business casual; grooming meets company standards, as outlined by Employee Handbook
• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
• Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions
• Ability to perform essential job functions under pressure, maintain professionalism when working under stress
• Maintains general knowledge of company history, concept, location, transportation, Management team, etc.
• Ability to utilize traditional software programs such as Microsoft Teams, Microsoft Office (Word, Excel, Outlook, and PowerPoint), Toast, 7Shifts, and any additional systems used by Company; Ability to access and accurately input information utilizing the Company software channels
• Attend mandatory meetings including Townhalls, Diversity training, leadership/staff meetings
• Complete other duties as assigned by Leadership Team