Jamie Leeds Restaurant Group, home to award winning Hank's Oyster Bar, has an exciting opportunity for experienced servers at our popular Old Town Alexandria, VA location. The restarurant space features 200+ seats, an expanded private dining space, and the only rooftop bar in North Old Town Alexandria. I

Hank’s Oyster Bar offers competitive salary and benefits, including  generous 401K plan with employer match, commuter benefits, daily family meal,  dining discounts, and more.

REPORTS DIRECTLY TO MANAGER ON DUTY

Server Position Summary

We expect our service staff to be friendly, outgoing, and possess good communication skills as this position is responsible for ensuring guests’ enjoyment. Servers must be organized, able to think and act quickly and effectively, while retaining self-composure. They must be sensitive to our guests’ needs and possess a sense of timing. Servers must take pride in their personal appearance and display integrity and honesty in all aspects of their employment.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Be 18 years of age or older
• Strong knowledge of beer, wine, and spirits, and be familiar with standard drink recipes
• Basic mathematical skills and an ability to handle money and give correct change
• Basic reading skills
• Basic computer skills
• Excellent communication skills
• Organizational skills
• Multi-task oriented
• Knowledge of location’s food and beverage specifications
• Knowledge of workplace safety procedures

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Adhere to all procedures and guidelines in the Employee Handbook
• Arrive on time and ready to work at scheduled time and for scheduled shifts
• Set up and break down the restaurant according to location guidelines
• Complete all opening, ongoing, and closing sidework in accordance with location standards
• Work as a team with all staff members, both FOH and BOH
  • Practice good communication skills
• Actively participate in pre-shift
  • Give full attention to the MOD/Chef
  • Take notes when necessary
• Be knowledgeable about all menu items
  • Suggestively sell
  • Upsell when possible
  • Increase guest check average responsibly
• Wait on all tables in section following our Steps of Service
  • Record orders using handhelds, and repeat to guests, before leaving the table
  • Work as a team with other servers to attend to all guests’ needs
  • Help other servers with their section
• Process payments for guests using handhelds
• Sign up Guests for our loyalty program via handhelds
• Complete cashout at the end of shift
  • Participate in appropriate tip pool
• Check in with closing server and the manager-on-duty before leaving the building at the end of a shift
• Create a memorable and positive experience for guests
  • Notify the MOD of any unhappy or dissatisfied guest immediately, no matter how minor
  • Actively cultivate regular guests, build rapport
  • Strive for 100% guest satisfaction
• Support Company goals and values
  • Shows respect and sensitivity for cultural differences
  • Promotes a harassment-free workplace
  • Promotes anti-discrimination in all aspects of work
• Other duties as assigned

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is standing the entire shift. The employee frequently reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions. The employee is frequently required to walk; sit; and reach with hands and arms. The employee occasionally lifts and carries tubs and cases weighing up to 25 pounds. The employee must frequently communicate with expediters and servers and read orders on tickets. The employee is occasionally exposed to hazards including, but not limited to cuts from knives, slipping, tripping, falls and burns; frequent exposure to smoke, steam; frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items and frequent washing of hands.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.