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Le Gratin
5 Beekman Street, New York, NY
Le Gratin hiring Reservationist in New York, NY

Le Gratin hiring Reservationist in New York, NY

Le GratinMore Info

Full Time • Hourly ($17.00 - $19.00)
Expired: May 16, 2024

Sorry, this job expired on May 16, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

1 year

Job Details

The Dinex Group, restaurant group of internationally acclaimed Chef Daniel Boulud, is looking for a Reservationist for our Downtown NYC French Restaurant.

Job Overview:

As a Restaurant Reservationist at Le Gratin, you will play a crucial role in managing and optimizing our dining reservations. You will be responsible for ensuring a smooth and organized flow of reservations, providing excellent customer service, and contributing to the overall efficiency of our restaurant operations.

Key Responsibilities:

Reservation Management:

   - Handle incoming reservation requests via phone, email, and online platforms.

   - Maintain an organized and up-to-date reservation system.

   - Coordinate with the kitchen and floor staff to ensure efficient seating arrangements.

 Customer Service:

   - Provide information about the menu, special events, and restaurant policies.

   - Address customer concerns and ensure a positive dining experience.


   - Collaborate with other team members to relay important information regarding reservations and special requests.

   - Communicate effectively with guests to confirm, modify, or cancel reservations.

 Problem Resolution:

   - Handle reservation conflicts and find suitable solutions to ensure customer satisfaction.

   - Alert management to any issues that may affect the guest experience.


   - Promote special promotions, events, and additional services to guests during reservation interactions.



- 1 year experience in a Reservations role required.

- Excellent communication and interpersonal skills.

- Strong organizational abilities and attention to detail.

- Ability to handle high-pressure situations and resolve issues calmly.

- Familiarity with reservation systems and basic computer skills.

- A passion for providing outstanding customer service.


The Dinex Group LLC is an equal opportunity employer. The Dinex Group does not discriminate on the basis of race, color, creed, religion, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, national origin, ancestry, age, disability, genetic information, citizenship status or any other characteristic protected by applicable federal, state or local law. 


Compensation Details

Compensation: Hourly ($17.00 - $19.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Potential Bonuses, Dining Discounts

Required Skills


Reservation Management

Customer Service


Reservation Management Platforms

Problem Resolution

Telephone Skills


Conflict Resolution

Excellent Communication

Organizational Skills

Interpersonal Skills


Organizational Abilities

Fine Dining Service

Attention to Detail

Computer Skills

Ability to Handle High Pressure Situations

Phone Etiquette

Resolve Issues Calmly

Administrative Skills

Familiarity With Reservation Systems

High Volume Service

Basic Computer Skills


Passion for Providing Outstanding Customer Service

Read more

View Job Description

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1 Employee RecommendationSee Details

Part of The Dinex Group, the Restaurant Group of Chef Daniel Boulud

Le Gratin is located in the beautiful Beekman Hotel in heart of the Financial District just steps away from City Hall, World Trade Center, Tribeca and the revitalized Seaport.

Full of charm, Le Gratin’s interior design transports guests to the bright and boisterous bistros of France.

The rustic menu reflects a soulful approach to seasonality, bright flavors, and classic techniques highlighting special ingredients from local purveyors. Our wine list boasts more than 100 offerings.

Open Jobs From Le Gratin
Chef de PartieLine CookSous Chef