PURPOSE AND PERFORMANCE GOALS

To interact with our guests and ensure they have a great experience while at LH. Serve beverages and/or food to all guests in a friendly, courteous and efficient manner, resulting in a Five-Star level guest satisfaction. Sets and clears restaurant tables; stocks all service stations and assist food servers with table service to ensure total guest satisfaction at a Five-Star level.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently rest all service ware as prescribed.
• Greets all guests with a positive demeanor and insure their complete satisfaction. Always strive to exceed our guests’ expectations
• Prepares the trays, laying out napkins and utensils, performing all other preparation tasks
• Staying updated on current menu choices, specialties and menu deviations, knowing if the Chef has made changes to the menus
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses
• Records details of the order from guests, repeat order to guest to check for accuracy
• Retrieve orders from kitchen, confirm accuracy and presentation when delivering to room
• Abide by all state, federal and liquor regulations pertaining to serving alcoholic beverages to minors or intoxicated guests
• Picking up trays regularly from hallways and guest rooms
• Obtaining revenues, issuing receipts, accepting payments, verify validity of charges, records charges returning the change, insures vouchers are properly executed, in order to balance all moneys
• Provide information to guests including menu descriptions, hotel information, and city surroundings
• Inputs orders into a register at the point of sale and creates a check for each guest and personnel guests

SUPPORTIVE FUNCTIONS

This position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Ability to attend mandatory meetings.
• Ability to perform general cleaning tasks to adhere to health and safety standards.
• Ability to keep work area clean and organized.
• Ability to perform all assigned side work to include replenishing condiments and restocking side stands.