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Reservations Agent
Private Listing
New York, NY

Full Time • Hourly ($22.00 - $25.00)
Expired: May 11, 2024

Sorry, this job expired on May 11, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

2 years


Job Details
As a Reservationist,  you are responsible for cooperating with the Maitre’d and the Management team to assist in the duties of the reservation department, maximising bookings by delivering a delightful yet efficient service. The Reservationist must be meticulous at ensuring that every detail of a guest’s reservation has been accurately recorded following established procedures.


The Reservationist must be capable of working in a team-oriented environment to achieve the restaurant’s common goal of guest satisfaction. The Reservationist must be personable with guests working with a warm, knowledgeable & noticeably appreciative demeanor. The role of the Reservationist is integral to the success of the restaurant.

We seek responsible, kind, hardworking individuals, with a positive and professional attitude and work-ethic. Our ideal candidates will bring genuine passion for service, hospitality, and enjoy working in a fast paced, high energy work environment.


As a Reservationist, you must demonstrate these skills completely in order to fulfill your job duty to the standards of the restaurants:


JOB RESPONSIBILITIES:

  • Be able to deal efficiently and politely with all telephone, email, internet and “in person” enquiries
  • Be able to ensure that all reservations are recorded clearly, accurately and promptly onto the system
  • Know and be able to maximize reservations and guest count
  • Know and be able to create daily floor plans sheets detailing reservations and VIP guests
  • Help the host staff to manage the flow of the reservations into the dining room and bar areas
  • Provide accurate wait times to guests when necessary
  • Have knowledge of ‘who’s who’ at the restaurants
  • Know historical information about the restaurants
  • Protect Establishment and Patrons by adhering to sanitation, safety and alcohol control policies
  • Be knowledgeable of the food and drinks menu to ensure you will be able to respond to customer enquiries.
  • Be able to take general administration duties
  • Attend training session and team meetings as required

JOB DUTIES 

  • Clock in for your shift (after you have changed into your uniform when necessary) 
  • Be on duty and in uniform at scheduled time
  • Oversee the reservation system
  • Complete side work
  • Attend pre-shift meeting, as your scheduled shift requires 
  • Assist in dining room activities as required 
  • Complete any necessary closing paper work

Skills & Requirements:

  • Being Personable, positive, and gracious
  • At least 2 years in a Reservations or Guest Relations position in a upscale dining setting
  • Knowledge of Sevenrooms and Resy
  • Demonstrate clear written and verbal communication skills
  • Able to work in a team environment and welcome feedback and direction
  • Lift up to 25 pounds of weight
  • Fluent in both written and spoken English
  • Ability to reach, bend, stoop, climb up and down stairs, walk and carry multiple objects

Compensation Details

Compensation: Hourly ($22.00 - $25.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts, Wellness Program


Required Skills

Excellent Communication Skills

Strong Attention to Detail

Team Oriented

personable demeanor

Passion for providing extraordinary service

Ability to work in a fast paced environment

Knowledge of Reservation Systems

Ability to Create Floor Plans

Knowledge of Food and Drinks Menu

Ability to Handle Inquiries via Telephone, Email, Internet, and in Person

Ability to Work With Vip Guests

Knowledge of Sanitation, Safety, and Alcohol Control Policies

Ability to Take General Administration Duties

Read more

View Job Description

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Private Listing

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