About Chama Mama 

Chama Mama is bringing classic Georgian cuisine to New York with a modern spin, inspired by the natural bounty and boundless creativity of Georgian culinary tradition. 

Centered around our custom-built clay ovens, flavorful, fresh-baked breads and extensive wine list featuring natural and organic Georgian wines, Chama Mama is committed to creating a unique, cultural dining experience where guests will immerse themselves in Georgian gastronomy and learn more about what this beautiful and rich-in-history country has to offer. 

The Assistant General Manager (AGM) in a restaurant business holds a senior leadership role, overseeing the entire operation to ensure smooth and efficient functioning.

The Opportunity 

Candidate is responsible for providing a quality level of hospitality to guests, insuring both front and back of the house work cohesively to brand standards of operation tangible to the DOH industry standards. You will also be a part of a company where we cultivate the opportunity for career growth.   

Key Responsibilities

• Take responsibility for the overall performance and success of the restaurant.
• Develop and implement operational policies and procedures.
• Efficiently manage front and back-office schedules, ensuring optimal staffing levels and smooth restaurant operations.
• Performing routine and assigned opening and closing procedures.
• Develop and manage budgets, financial forecasts, and financial reporting.
• Monitor and control costs, including food and labor costs.
• Maximize profitability through effective cost management and revenue generation.
• Recruit, hire, train, and supervise restaurant staff.
• Create work schedules, manage employee performance, and address any HR-related issues.
• Foster a positive and productive work environment.
• Ensure high levels of customer satisfaction by maintaining quality standards and addressing customer concerns.
• Monitor and respond to online reviews and feedback.
• Strive for quarterly and yearly increases in location ratings, targeting a minimum of 4.8 by year-end across all review platforms.
• Maintain high standards of food and service quality.
• Conduct regular inspections to ensure compliance with health and safety regulations.
• Mandate an A rating for health and safety across all restaurant locations.
• Manage inventory levels and order supplies as needed.
• Monitor and control food and beverage costs through effective inventory management.
• Establish and maintain relationships with suppliers and vendors.
• Negotiate contracts and agreements to secure favorable terms.
• Implement training programs to enhance the skills of the staff.
• Stay informed about industry trends and best practices.
• Ensure compliance with local health regulations, labor laws, and licensing requirements.
• Stay updated on changes in regulations that may impact the restaurant.
• Develop and implement long-term strategies for business growth.
• Identify opportunities for expansion or improvement.
• Stay current with technology trends and implement relevant systems to streamline operations, such as point-of-sale (POS) systems and reservation platforms.
• Handle emergencies and unexpected situations effectively.
• Develop contingency plans for various scenarios.

Qualifications

• Education: A bachelor's degree in a relevant field such as business administration, management, or a related discipline is often preferred. Some organizations may require an advanced degree (e.g., MBA) for higher-level positions.
• Extensive Experience: Several years of relevant managerial experience, typically including a proven track record of success in increasingly responsible roles. The exact number of years may vary depending on the industry and the level of the general manager position.
• Leadership Skills: Strong leadership abilities, including the capacity to lead and inspire teams, make strategic decisions, and manage day-to-day operations effectively.
• Financial Acumen: Proficiency in financial management, including budgeting, forecasting, and financial analysis. General managers are often responsible for the financial performance and profitability of their operations.
• Communication Skills: Excellent communication skills, both written and verbal, to effectively interact with employees, customers, suppliers, and senior management.

• Industry Knowledge: A deep understanding of the specific industry and market dynamics relevant to the organization's operations in New York City. This includes knowledge of local regulations, market trends, and competition.

Perks 

• Employee Discounts on awesome food and more.
• Industry leading PTO offerings (Depending on position and tenure) 
• An opportunity to grow, learn about Georgian cuisine & wine and further your career with the team!  

Chama Mama is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state, or federal law. This policy applies with regard to all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.