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Service Manager
Frankies 457 Spuntino
457 Court St, Brooklyn, NY, United States
Frankies 457 Spuntino hiring Service Manager in New York, NY

Frankies 457 Spuntino hiring Service Manager in New York, NY

Frankies 457 SpuntinoMore Info

Full Time • Salary ($70k - $80k)
Expired: May 9, 2024

Sorry, this job expired on May 9, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

2 years


Job Details

Frankies Spuntino Group is seeking a dedicated and enthusiastic  Front of House Manager to join our team. 

This role will collaborate with the restaurants General Manager and leadership team to oversee all aspects of day to day restaurant operations. Individuals should demonstrate  excellent communication skills, strong leadership abilities, a passion to create memorable guest experiences, a proactive approach to problem-solving, unwavering integrity, and a genuine enjoyment of interacting with people.

Frankies Spuntino Group provides comprehensive benefits including medical, dental, and vision insurance, pre-tax transit expenses, generous paid time off, an employee dining program, company sponsored  401(k) and more.

Who Will Love This Job

  • Experienced leader who is passionate about food, beverage ( Wine driven), and hospitality
  • Proactive problem solver who is comfortable in a fast-paced environment
  • Authentic hospitality professional driven to provide guests with memorable dining experiences
  • Effective and responsive communicator who is adept in conflict resolution
  • Team player with a positive attitude and willingness to roll up their sleeves
  • Hands-on mentor who is enthusiastic about leading and developing a team

What You’ll Do

  • Oversee the day-to day front of house operations of the restaurant’s dining and take-out/delivery operations
  • Manage operating standards for the restaurant, including food safety and labor compliance
  • Ensure an excellent and warm service experience for all guests, responding positively and promptly to guest concerns and complaints
  • Drive standards of service and provide continuous support to all service staff, actively participating in service as needed
  • Always ensure excellent maintenance and cleanliness of the restaurant
  • Ensure the restaurant is staffed effectively to execute all service standards
  • Properly open and close physical operation, including all financial reporting necessary
  • Supervise all menu updates across the operation as needed, including printed, online, delivery and POS menus
  • Run all technology needed to execute daily operations, including POS, delivery, and scheduling/time & attendance platforms
  • Conduct monthly inventory of all small wares needed for service, order as necessary, and ensure all items are stored and maintained properly
  • Work with management team to inspire, engage, and educate all staff
  • Recruit, train, and schedule Front of House staff
  • Maintain accurate records and reporting for payroll, corrective actions, etc.
  • Achieve weekly sales goals set in collaboration with the Director of Operations and General Manager

You Should Have:

  • Minimum of 2 years experience in a leadership position at a restaurant
  • Expert food and beverage knowledge
  • Excellent problem-solving and conflict management abilities
  • Excellent written and verbal communication skills
  • Proven ability to teach and mentor employees
  • Outstanding communication and organizational skills with proficiency in Google Docs
  • Flexible work schedule with ability to work nights, weekends, and holidays
  • NY Food Handler’s Certificate a plus
  • English Fluency, Spanish knowledge is a plus
  • The ability to meet the physical demands for this position, including: seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours.

Who We Are:

Frankies Spuntino has served impossibly delicious takes on Italian-American cuisine for nearly two decades. It’s a place noted for its effortless warmth—a reflection of its beloved chef-owners, Frank Castronovo and Frank Falcinelli. New York Times editor Sam Sifton, in his final review as restaurant critic for the paper, wrote, “The best meal I had on the job? It was in the garden of Frankies 457 on a summer evening. Nothing was wrong. Everything was right. It would have been nice if it could have gone on forever.”

Frankies Spuntino Group is an Equal Opportunity Employer (EEO) and provides opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws


Compensation Details

Compensation: Salary ($70,000.00 - $80,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts


Required Skills

Customer Service

Excellent Communication Skills

POS Systems

Strong Leadership abilities

High Volume Service

Passion for Creating Memorable Guest Experiences

Food Safety Knowledge

Proactive problem solving

Conflict Resolution

Unwavering Integrity

Team Development and Training

Interpersonal Skills

Scheduling

Service Procedures

Food and Beverage Knowledge

Reservation Management Platforms

Food and Beverage Pairing

Staff Management of up to 20

Mentorship

Team Management

Staff Management

Training Others

Inventory Management

Communication

Sales Goals Achievement

Teamwork

People Skills

Google Docs Proficiency

Organizational Skills

NY Food Handler's Certificate (a Plus)

Professionalism

Physical Stamina (Lifting, Standing, Bending)

Leadership

Hospitality Driven

Read more

View Job Description

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Italian

Casual Dining, Restaurant Group

Part of Frankies Spuntino Restaurant Group

A New York City classic, Frankies 457 Spuntino has served impossibly delicious, effortlessly elegant takes on Italian-American cuisine for nearly two decades. It’s a place noted for its warmth, kindness, and feeling—a reflection of its beloved chef-owners, Frank Castronovo and Frank Falcinelli. New York Times editor Sam Sifton, in his final review as restaurant critic for the paper, wrote, “The best meal I had on the job? It was in the garden of Frankies 457 on a summer evening. Nothing was wrong. Everything was right. It would have been nice if it could have gone on forever.”