General Description: At The Wythe Hotel our highest pursuit, our greatest responsibility, is to ensure that every guest that walks through our door has a fantastic and memorable time. Whether our guests are attending an event, dining in our restaurants, or spending the night in our rooms, it is our mission to guarantee that their experience is effortless, and that they leave feeling taken care of. If we’ve succeeded, our guests will return that favor by coming back again and again.

The host is the first point of contact within the space, and will be the first impression our guests have of us.  All guests must be treated in a manner consistent with our standard of providing quality product and services. The goal of the host is that of the restaurant - to ensure that the guest experience is of the highest possible standard.  

The advertised role is for both Bar Blondeau and Le Crocodile - depending on business demand.

JOB RESPONSIBILITIES/ESSENTIAL FUNCTIONS

• Answering phones in a polite and hospitable manner, taking reservations and guest requests, and answering guests’ questions
• Welcome all guests warmly and with a positive attitude 
• Offering assistance to our guests with coats, bags, strollers, etc.
• Handling the reservation system to make guest’s check-in and seating as smooth as possible
• Maintaining updated table information in the reservation system
• Conveying all appropriate guest information to managers, staff and chefs (e.g. VIP’s, special occasions, special requests, etc.)
• Quoting accurate wait times (if appropriate) for walk-in guests
• Accommodating guest requests whenever possible
• Offering a warm farewell to every guest as they leave the restaurant
• Immediately notifying management of any guest complaints, including any interactions with a guest that leads the host to believe that the guest is not 100% happy with their visit
• Maintaining a clean, orderly host stand and entrance area

Position Skills & Demands:

• Experience with Resy preferred
• Able to lift up to 20lbs
• Able to communicate clearly and concisely 
• Able to work as part of a team 
• Able to work in a fast pace, noisy environment 
• Preferable experience with Resy