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Front of House Staff
Cleo Bagels
5013 Baltimore Ave, Philadelphia, PA
Cleo Bagels hiring Front of House Staff in Philadelphia, PA

Cleo Bagels hiring Front of House Staff in Philadelphia, PA

Cleo BagelsMore Info

Full/Part Time • Hourly ($15.00) plus tips
Expired: May 5, 2024

Sorry, this job expired on May 5, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

1 year


Job Details

Job Title:

Front of House Counter Person and Expo

Job Overview:

As a Front of House employee at Cleo Bagels, you will be the friendly face and efficient hands that ensure a positive customer experience. You'll be responsible for handling customer orders, managing transactions, and maintaining a clean and organized counter area. This position requires excellent customer service skills, a knack for multitasking, a strong work ethic, and a passion for fostering a welcoming atmosphere in our shop.

Responsibilities:

  • Customer Service:
    • Greet customers with a warm and friendly demeanor ensuring a positive first impression.
    • Take customer orders and provide recommendations as needed.
    • Ensure prompt and accurate order fulfillment.
    • Address customer inquiries and resolve issues promptly and professionally.
    • Ability to provide customers with options and an experience tailored to their tastes.
  • Order Management:
    • Prepare and assemble bagel orders according to customer preferences.
    • Coordinate with kitchen staff to ensure orders are prepared and bagged correctly.
    • Balance managing Online Ordering and in-person orders efficiently.
  • Cash Handling:
    • Process customer transactions accurately using cash registers or point-of-sale systems.
    • Handle cash, credit, and other forms of payment accurately and securely.
    • Provide correct change and receipts.
  • Maintaining Cleanliness:
    • Keep the counter area and service areas clean and organized to best support your team and the overall flow of business.
    • Assist in maintaining overall cleanliness of the bagel shop.
    • Monitor and restock grocery items and supplies as needed.
    • Support with cleaning the Front of House area at the end of each shift. 
  • Product Knowledge:
    • Stay informed about our baked goods, spreads, and menu items.
    • Demonstrate a thorough understanding of our menu while providing accurate information about ingredients and allergens to customers.
    • Make recommendations based on customer preferences, tastes, and input.
  • Team Collaboration:
    • Communicate and work closely with kitchen staff and other team members to ensure smooth operations.
    • Communicate customer feedback and concerns to the Front of House Lead and Owner.
    • Support your teammates by offering assistance when necessary.
    • Use ‘downtime’ collaboratively and effectively to stay prepared for busier times of the day.
    • Gain experience to better anticipate the needs of the day and your coworkers to better ensure a smooth workday. 

Qualifications:

  • Previous experience in a customer service role is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Basic math skills for accurate order processing.
  • High school diploma or equivalent.

Physical Requirements:

  • Ability to stand for extended periods.
  • Lift and carry up to 50 pounds.
  • Ability to bend, kneel, and reach when necessary.

Schedule:

  • We have plans to expand our service schedule in the near future. In the short term, we are seeking a candidate for part time work with interest in providing full time availability within the first two months of employment. Part time is up to 32 hours a week (currently Thursday or Friday through Sunday). Shifts are currently seven to eight hours long beginning at 6:30/7:00/7:30 AM depending. A full-time workload will likely mean closer to eight-hour shifts, five days a week, with availability on Mondays. 

If you are a self-starter, enthusiastic about customer service, excited to work for a small blossoming neighborhood business with a growing dedicated following, please send your resumes via Culinary Agents or directly to [email protected]. Some experience is required! A cover letter or some form of introduction is appreciated.

Compensation Details

Compensation: Hourly ($15.00) plus tips

Required Skills

Customer Service

Can Lift Up to 50 Lbs

High Volume Service

Communication

Teamwork

Positive Attitude

Attention to Detail

Food Safety Knowledge

Work In a Fast-Paced Environment

Fine Dining Service

Multitasking

Can Lift Up to 30 Lbs

Professionalism

Safety and Sanitation

People Skills

Standing for Long Periods of Time

POS Systems

Work Well Under Pressure

Taking Direction and Feedback

Team Player


Compensation Details

Compensation: Hourly ($15.00) plus tips

Benefits & Perks: Paid Time Off, $100/month stipend for full time staff (after 90 days); 30 minute break; shift meal; bagels bagels bagels


Required Skills

Customer Service

High Volume Service

Communication

Teamwork

Positive Attitude

Attention to Detail

Work in a Fast Paced Environment

Food Safety Knowledge

Multitasking

Professionalism

Can Lift Up to 50 Lbs

Safety and Sanitation

People Skills

Standing for Long Periods of Time

POS Systems

Work Well Under Pressure

Taking Direction and Feedback

Read more

View Job Description

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Breads, Breakfast / Brunch

Bagel Store, Bakery / Patisserie, Cafe

Cleo Bagels is a small bagel shop in the Cedar Park section of West Philly located at 5013 Baltimore Avenue.

We have been open since early September, 2023 providing the neighborhood with fresh bagels and bialys, creative and tasty sandwiches, treats, hot coffee and and more.

We are working on expanding our menu and the range of our service. We recently introduced online ordering as a way to engage more customers and we are continuing to grow into our space and to scale our production to accommodate a growing customer base and to make more food we love to eat and wish to see in our neighborhood.

We have a lot in store for 2024 and are looking forward to expanding our team!

Open Jobs From Cleo Bagels
Baker