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Group Reservations Specialist
The Langham, Boston
250 Franklin St, Boston, MA, United States
The Langham, Boston hiring Group Reservations Specialist in Boston, MA

The Langham, Boston hiring Group Reservations Specialist in Boston, MA

The Langham, BostonMore Info

Full Time • Hourly (Based on Experience)
Expired: May 4, 2024

Sorry, this job expired on May 4, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

1 year

Job Details

Key Responsibilities:

  • Answer phone calls in a timely manner with focus on converting into a reservation, while following company service standards.
  • Input group rooming lists and facilitate all rooming list changes and billing
  • Processes all pick up and pace reporting and attend weekly group meetings
  • Processes all post group reporting including attrition and commissions to accounting
  • Maintain group blocks, rooming lists and reservations in system.
  • Ensure accuracy of room reservations and requests, general inquiries, maintaining group blocks and VIP reservations.
  • Attend pre-planning and/or pre-conference meetings with clients, as required
  • Creates Group Booking Links for all call-in groups
  • Manages group room inventory with aim of maximizing sell-through and revenue
  • Respond to both internal and external reservation inquiries within 24 hours.
  • Work with department to complete daily checklist and ensure tasks are completed efficiently and accurately, and assist team as needed.
  • Know, understand and communicate applicable deposit, guarantee and cancellation policies as requested.
  • Support Reservations Manager in day to day operation of department, monitor inventory and alert Manager of any urgent demand trends.
  • Collaborate with various departments to ensure flawless execution and participate in solving problems with other departments.


  • Two-year degree minimum & Hotel experience preferred
  • One year reservations experience preferred
  • Knowledge of Excel required; knowledge of Hotel PMS and Delphi preferred
  • Use non-verbal/visual sources of information, e.g., reference graphs, tables.
  • Good interpersonal and presentation skills for working with third-party partners and the internal marketing with an executive team.
  • Due to the cyclical nature of sales, the work schedule may vary to reflect the business needs of the hotel/clients.
  • Legally authorized to work in the United States

Compensation Details

Compensation: Hourly (Based on Experience)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts, Hotel Discounts

Required Skills

Excellent Customer Service Skills

Ability to Convert Phone Inquiries Into Reservations

Attention to Detail

Proficiency in Data Entry and Reporting

Knowledge of Hotel Reservation Systems

Time management and organizational skills

Strong Communication Skills

Ability to Work Collaboratively With Other Departments

Problem Solving Skills

Knowledge of Excel

Interpersonal Skills for Working With Third Party Partners

Flexibility in work schedule

Read more

View Job Description

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Luxury Hotel

(617) 451-1900

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