Position Title: Atelier Crenn Service Assistant

Reports to: Service Director

Salary: $25-28/hr

Benefits: Competitive PTO, 401K, Heath/Dental/Vision insurance, Dining Discounts, Wellness/Education/Uniform Benefits, Team Trips to BBF. 

Who We Are

At Crenn, we are guided by our values of humanity, sustainability, artistry and equity. We create culinary experiences that challenge convention with a planet first mindset. Seeking to keep these values at the forefront of everything we do, we are committed to inclusion at all stages in our operation, from the purveyors we work with to the team we hire. 

We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. 

About Atelier Crenn

Dominique Crenn opened Atelier Crenn, an ode to “poetic culinaria,” with her business partner Juan Contreras in January 2011. The restaurant achieved its first Michelin Star that same year and garnered a second the following year. In 2018, Atelier Crenn became the first female-led, US restaurant to receive three Michelin Stars. Since then, Chef Crenn’s flagship restaurant has evolved, now telling the story of California through food, highlighting local fish, seafood, and produce from its own regenerative farm in Sonoma.  

Main Roles

Our Service Assistants provide essential support to our wine team in each evening's service. The Service Assistant, specifically, will arrive first to begin the set up of the dining room. The Service Assistant will be responsible for complete set-up of the dining room, from cleaning and configuration of tables, to setting up all plates, cleaning duties and service utensils for service.

During service, the Service Assistants will assist sommeliers with table maintenance, ensuring tables are marked correctly with utensils and glassware in a timely manner. The Service Assistants should be comfortable with movements in the dining room according to fine-dining standards, and be able to efficiently complete tasks in a busy environment. 
The Service Assistant will assist with food running and spieling dishes, so he/she should be comfortable explaining food and interacting with guests.

Qualities and Skills Required:

• Be friendly, social, and like to interact with staff and guests; Be a team player. 
• Be very meticulous, efficient, and open to learning and suggestions.
• Be prompt, reliable, and always carry a gracious and hospitable attitude.
• 2-5 years of experience in hospitality or customer service
• Knowledge of relevant software programs like Toast, Sevenrooms, Tock
• Skilled in time management and multitasking
• A sociable, open, attentive and positive personality, with the ability to maintain composure
• Safely and effectively transport food or beverages to a table of three in a single trip
• Safely and effectively use and operate all necessary tools and equipment
• Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
• Ability to multitask calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Responsibilities: 

• Prepare trays, plates, utensils, and napkins for service.
• Set and reset tables during service.
• Refill glassware station, polish cutlery during service.
• Make sure to clear the table and be responsible when handling luxury equipment. 
• Align tables and chairs in the dining room, setting dining room tables.
• Set up the guest bathroom (soap, toilet paper, towels, candles).
• Set up plates for the kitchen.
• Assist sommelier during service with table maintenance (clearing, marking).
• Constantly keeping an eye on the water levels, fill when needed.
• Always help to run food when hands are needed. 
• Mark table, clear table as needed. 
• Prepare coffee and tea for the guest. 
• Prepare Non - Alcoholic drinks and follow recipes and standards.
• Break down N/A Bev and coffee station.
• Acknowledge guests about food details and serve dishes following standard and order. 
• Be responsible for the inventory supplies and weekly cleaning side work.
• Keep a constant eye contact on the guest to anticipate need and reporting to a sommelier when a guest is unhappy.
• Speak with guests using clear and professional language. 
• Ensure high standards of personal presentation and grooming.
• Ensure that the restaurant is always kept clean and organized, in both the front and back of house areas. 
• Complete the daily responsibilities that are set for each individual shift. 
• Attend training sessions and meetings when they are required. 
• Work with fellow staff members to ensure that the restaurant achieves its full potential. 
• Complete side work promptly.