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Retail Operations Manager
Laurel Bakery
115 Columbia Street, Brooklyn, NY
Laurel Bakery hiring Retail Operations Manager in New York, NY

Laurel Bakery hiring Retail Operations Manager in New York, NY

Laurel BakeryMore Info

Full Time • Salary ($60k - $75k)
Expired: Apr 27, 2024

Sorry, this job expired on Apr 27, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

1 year

Job Details

Job Responsibilities and Duties

  • Operational Management:
    • Oversee the day-to-day operations of the bakery to ensure smooth running and high standards of service, including ensuring proper staffing levels at all times.
    • Manage retail-related inventory levels, order retail related supplies, and negotiate with suppliers to ensure the bakery is well-stocked and cost-efficient.
    • Coordinate with the kitchen to ensure timely production and availability of products.
    • Develop and implement policies and procedures to improve efficiency and operations.
    • Ensure quality control of all beverages, providing additional training as needed.
    • Oversight of delivery and pickup platforms to maintain revenue targets set by partners.
    • Implement strategies to increase productivity and sales, while maintaining quality.

  • Administrative Tasks:
    • Handle barista scheduling, payroll processing (for all employees), and other administrative tasks to ensure the bakery runs efficiently.
    • Upload bakery invoices on a weekly basis, corresponding with Head Baker and vendors as needed to resolve any invoicing issues. 
    • Perform weekly cash duties, ensuring that daily cash deposits and cash tips are properly recorded and processed.

  • Human Resources:
    • Manage hiring, onboarding, performance appraisals, and employee development programs.
    • Lead, motivate, and train staff to ensure a high level of performance and morale.
    • Ensure HR documentation is all consistent and uniform to Redwood Hospitality’s systems.
    • Address employee grievances, enforce disciplinary actions, and ensure a harmonious workplace environment.

  • Compliance and Safety:
    • Ensure compliance with local, state, and federal regulations concerning health, safety, and the Department of Health requirements.
    • Implement and maintain safety protocols to protect employees and customers, including regular health and safety audits.
    • Stay updated with industry standards and regulations related to food safety and sanitation.

  • Customer Service:
    • Maintain high standards of customer service and ensure customer satisfaction.
    • Handle customer complaints professionally and efficiently, implementing measures to prevent future issues.
    • Develop and maintain relationships with regular customers, gathering feedback to improve services and products.

Compensation Details

Compensation: Salary ($60,000.00 - $75,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance

Required Skills

Operational Management

Inventory Management

Policy and Procedure Development

Quality Control

Revenue Management

productivity improvement

Sales Strategies

Administrative Tasks


Payroll Processing

Vendor Communication

Cash Handling

Human Resources Management

Employee Development

Performance Appraisals

Employee Relations


Safety Protocols

Regulatory Compliance

Food Safety

Sanitation Standards

Customer Service

Complaint Handling

Customer Relationship Management

Feedback Gathering


Team Management

Restaurant Management

Attention to Detail


Food Safety Knowledge

POS Systems

Conflict Resolution

Organizational Skills

Problem Solving

Can Lift Up to 50 Lbs

Positive Attitude

Ordering / Purchasing

Read more

View Job Description

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Part of Redwood Hospitality

Laurel Bakery is the next venture of Redwood Hospitality, known for the Michelin-Starred Oxalis and wine bar Place des Fêtes. Redwood Hospitality seeks to establish Laurel Bakery as a cornerstone for artisanal baked goods, serving pastries, breads, and coffee at our retail location, in addition to our existing restaurants (including our upcoming all-day café) and wholesale customers in Brooklyn.