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Front of House Staff
Ettan
518 Bryant St, Palo Alto, CA 94301, USA
Ettan hiring Front of House Staff in Palo Alto, CA

Ettan hiring Front of House Staff in Palo Alto, CA

EttanMore Info

Full/Part Time • Hourly ($17.80) plus tips
Expired: Apr 22, 2024

Sorry, this job expired on Apr 22, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

3 years


Job Details
SERVER JOB SUMMARY

The Server works in collaboration with the Busser and floor staff to provide an exceptional, efficient dining experience for Ettan guests. This position serves as the primary point of contact for diners, leading the flow of their dining experience, answering menu questions, troubleshooting any issues and communicating with the kitchen and floor staff to optimize the flow of service. This job description reflects the general level and nature of the job. It is not intended to be all inclusive.

PRIMARY DUTIES/RESPONSIBILITIES
  • Extend a genuine welcome and good-bye to all Ettan guests
  • Know table and seat numbers, standard and special table arrangements
  • Perform opening/closing server duties 
  • Oversee specific section of tables while also assisting fellow servers as possible
  • Use of POS for: starting tabs, inputting orders; coursing orders correctly; transferring and closing checks
  • Process credit card, cash and gift card payments
  • Maintain awareness of the status of the restaurant as a whole during service to optimize collaboration and flow of service
  • Maintain in depth knowledge of Ettan's beer, wine, cocktails, and spirits
  • Maintain in depth knowledge of Ettan’s food menu; awareness of dishes with potential allergens; ability to describe dishes, answer guest questions confidently and build an ideal menu for the table
  • Communicate with floor staff about necessary table arrangements before and during service
  • Maintain cleanliness and orderliness of the service areas and restaurant in general
  • Communicate with management about any disappointed guest experiences or special praise for their Ettan experience
  • Assist in training of new floor staff
SECONDARY DUTIES/RESPONSIBILITIES
  • Complete daily set-up, breakdown and side work
  • Participate in daily lineup discussions
  • Attend food & beverage education sessions as available
KNOWLEDGE/SKILLS/ABILITIES - REQUIRED
  • Ability to effectively communicate with and mentor staff
  • Ability to maintain calm and focus under pressure
  • Solid foundation of spirit, cocktail, beer & wine knowledge
  • Must be authorized to work in the United States
  • Current Food Handler and Unlawful Harassment training certificates
  • Responsible Beverage Service Training   
KNOWLEDGE/SKILLS/ABILITIES – PREFERRED
  • Ability to communicate in both English and Spanish
PHYSICAL REQUIREMENTS

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand stationary and move throughout the restaurant for periods of time, up to 8 hours per day, 3-4 days per week
  • Continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 50 pounds for distances of up to 20 ft.
  • Interpret and follow a variety of instructions and procedures furnished in written and oral formats
  • Work under pressure with changing, ambiguous priorities
  • Auditory and visual skills – Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
  • Ability to work additional hours or shifts occasionally at the last minute
  • Ability to perform moderately strenuous physical work and repetitive hand and arm motions
  • Understand and respond to staff requests in a loud environment

EXPECTED HOURS OF WORK:

Shifts will be between the hours of 10am - 3pm, Monday through Sunday, with days of the week varying based on business needs and employee availability.


RUNNER JOB SUMMARY

The Runner works in collaboration with the expeditor and floor staff to keep up a steady flow of plated meals from the kitchen to the guest tables. This position provides important communication between the chefs and expeditor and floor staff to ensure correct and properly prepared dishes are served to diners. This job description reflects the general level and nature of the job. It is not intended to be all inclusive.

PRIMARY DUTIES/RESPONSIBILITIES

  • Extend a genuine welcome and good-bye to all Ettan guests
  • Proficient knowledge of seating patterns, table and seat numbers
  • Be aware of the number of newly seated guests and incoming orders and communicate with the expeditor and chef
  • Carry complete dishes from the kitchen pass to the guest’s table at the direction of the food expeditor
  • Travel through the restaurant in a composed, orderly, safe fashion to ensure dishes are intact when they reach the guests
  • Maintain in depth knowledge of Ettan food and drink; able to recognize dishes & drinks by sight;  know all dishes that contain potential allergens
  • Scan the dining room when going to and from the pass, looking for any guests who may need the attention of their server and communicate with the service staff as needed
  • Clear dishes to the dish station, when possible, provide any missing silverware as needed when you deliver food to tables
  • Communicate any discrepancies with orders or dishes to the Chef, Expeditor, Server or FOH management
  • Maintain cleanliness and orderliness of the kitchen pass area and restaurant in general
  • Work as a team with all floor staff to ensure the best guest service possible

SECONDARY DUTIES/RESPONSIBILITIES

  • Assist with preparing the kitchen pass for service, organizing and cleaning
  • Runner side work responsibilities (maintaining clean plate wipes, stocking paper rolls and ink, silverware, taking out paper trash)

KNOWLEDGE/SKILLS/ABILITIES - REQUIRED

  • Must be authorized to work in the United States
  • Current Food Handler and Unlawful Harassment training certificates
  • Possess a genuine love of hospitality and guest service
  • Maintain composure under pressure with quickly changing priorities

KNOWLEDGE/SKILLS/ABILITIES – PREFERRED

  • Ability to communicate in both English and Spanish

PHYSICAL REQUIREMENTS

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand stationary in kitchen throughout the shift for periods of time (up to 8 hours per day, 5 days per week)
  • Continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 50 pounds for distances of up to 20 ft.;
  • Stand and move throughout the kitchen.
  • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
  • Proficient interpersonal relations and communicative skills
  • Interpret and follow a variety of instructions and procedures furnished in - written, oral, diagram, or schedule form.
  • Work under pressure with changing, ambiguous priorities.
  • Auditory and visual skills – Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Ability to work overtime occasionally at the last minute.
  • Ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more;
  • Be able to adeptly use restaurant equipment;
  • Perform basic math and fractions to complete recipes;
  • Understand and respond to staff requests in a loud environment;

EXPECTED HOURS OF WORK:

  • Shifts will be between the hours of 10am - 3pm, Monday through Sunday, with days of the week varying based on business needs and employee availability.


BUSSER/BACKSERVER JOB SUMMARY

The busserbackserver works in collaboration with the Servers and all floor staff to maintain a clean, orderly dining table for guests and to set tables in preparation for new diners. This position is responsible for the removal of empty, dirty plates from guest tables in an efficient and non-intrusive way, stocking clean, polished silverware and glasses, and resetting tables once guests have left. This job description reflects the general level and nature of the job. It is not intended to be all inclusive.

PRIMARY DUTIES/RESPONSIBILITIES
  • Extend a genuine welcome and good-bye to all Ettan guests
  • Know table and seat numbers; standard and special table arrangements
  • Clear, clean, sanitize and reset tables with place settings (turning tables)
  • Keep the banquette, chair seats and floor free of debris and water spills
  • Work as a team with other busser /backserver and floor staff who are assisting with turning tables
  • Know the food and drink menu items by sight
  • Maintain cleanliness and orderliness in the beer garden, patio and restaurant
  • Scan the dining room when going to and from the kitchen, looking for any guests who may need the attention of their server and communicate with the service staff as needed
  • Assist with private dining room Abajo, carrying dirty plates to the dish pit, dirty glassware to the bar
  • Communicate with management about any disappointed guest experiences or special praise for their Ettan experience
SECONDARY DUTIES/RESPONSIBILITIES
  • Assist with maintaining dirty linen bags; keeping an empty bag securely tied in the wire frame, replace as needed, bring the full bag to trash room and place on the staging area for dirty linen
  • Maintain bins of recycling and trash on the server side of the dish pit and take out at the end of the shift
  • Sweep floors as part of opening duties
KNOWLEDGE/SKILLS/ABILITIES - REQUIRED
  • Must be authorized to work in the United States
  • Current Food Handler and Unlawful Harassment training certificates
  • Possess a genuine love of hospitality and guest service
  • Maintain composure under pressure with quickly changing priorities
KNOWLEDGE/SKILLS/ABILITIES – PREFERRED
  • Ability to communicate in both English and Spanish
  • Previous experience in hospitality, quick service or full service restaurant
PHYSICAL REQUIREMENTS

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand stationary in kitchen throughout the shift for periods of time (up to 8 hours per day, 5 days per week);
  • Continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 50 pounds for distances of up to 20 ft.;
  • Stand and move throughout the restaurant;
  • Add, subtract, multiply, and divide in whole numbers;
  • Proficient interpersonal relations and communicative skills;
  • Interpret and follow a variety of instructions and procedures furnished in - written, oral, diagram, or schedule form;
  • Work under pressure with changing, ambiguous priorities;
  • Auditory and visual skills – Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus;
  • Ability to work overtime occasionally at the last minute;
  • Ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more;
  • Be able to adeptly use restaurant equipment;
  • Perform basic math and fractions to complete recipes;
  • Understand and respond to staff requests in a loud environment;

EXPECTED HOURS OF WORK:

Shifts will be between the hours of 10am - 3:30pm, Monday through Sunday, with days of the week varying based on business needs and employee availability.



BARTENDER JOB SUMMARY

The Bartender works closely with Barbacks to provide exceptional drink and food service to bar and restaurant guests. This position has a range of responsibilities including guest service, barback training, cocktail batching, mixing and serving, ingredient production, cleaning and organization. This job description reflects the general level and nature of the job. It is not intended to be all inclusive.

PRIMARY DUTIES/RESPONSIBILITIES
  • Extend a genuine welcome and good-bye to all Ettan guests;
  • Oversee and assist with Barback duties/responsibilities;
  • Set up and breakdown of bar;
  • Follow cocktail batch recipes from Ettan bar binder;
  • Reconcile cash drawer at opening and closing; oversee cash handling;
  • Track juice pars and log juice production needs;
  • Execute opening bar prep;
  • In depth knowledge of Ettan's beer, wine, cocktails, and spirits;
  • In depth knowledge of food menu; able to answer guest questions and describe dishes; awareness of dishes with potential allergens
  • Working POS knowledge: starting tabs, closing out and transferring checks; input orders; course and modify food appropriately;
  • Process credit card, cash and gift card payments;
  • Know all table and seat numbers based on seating floor map
  • Communicate with management about any disappointed guest experiences or special praise for their Ettan experience
SECONDARY DUTIES/RESPONSIBILITIES
  • Train new staff
  • Proficient knowledge of reservation & seating policy, table & seat numbers
  • Participate in daily lineup discussions
  • Have a keen eye on and take action to ensure the cleanliness and orderliness of the service areas and restaurant in general
KNOWLEDGE/SKILLS/ABILITIES - REQUIRED
  • Must be authorized to work in the United States
  • Current Food Handler and Unlawful Harassment training certificates
  • Ability to effectively communicate with and mentor staff
  • Ability to maintain an even temperament under pressure
KNOWLEDGE/SKILLS/ABILITIES – PREFERRED
  • Good time management and ability to multitask
  • High level of spirits and cocktail preparation knowledge
PHYSICAL REQUIREMENTS

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand stationary in the bar throughout the shift for periods of time (up to 8 hours per day, 3-4 days per week)
  • Continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 50 pounds for distances of up to 20 ft. up and down stairs;
  • Stand and move throughout the bar and restaurant
  • Interpret and follow a variety of instructions and procedures furnished in written and oral formats
  • Work under pressure with changing, ambiguous priorities
  • Auditory and visual skills – Specific vision abilities required by this job include
  • close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
  • Ability to work additional hours or shifts occasionally at the last minute.
  • Ability to perform moderately strenuous physical work and repetitive hand and arm motions
  • Understand and respond to staff requests in a loud environment;

EXPECTED HOURS OF WORK:

Shifts will be between the hours of 10am - 3:30pm, Monday to Sunday. Exact days and hours may vary based on business needs and employee availability.



HOST JOB SUMMARY

The Host is responsible for controlling the flow of seating in the restaurant in a way that maximizes covers without compromising service. This role is also responsible for recognizing repeat guests, anticipating guest needs, setting realistic expectations for wait times and easing guest frustrations should expectations not be met. This job description reflects the general level and nature of the job. It is not intended to be all inclusive.

PRIMARY DUTIES/RESPONSIBILITIES
  • Possess a deep understanding of the flow of service and how seating affects all other aspects of the restaurant.
  • Keep track of reservations, the waitlist and updating table status.
  • Use a reservation and seating software to manage guest flow.
  • Keep a pulse on the status of the restaurant as a whole during service to make the best decisions possible regarding wait times and seating.
  • Extend a genuine welcome and good-bye to all Ettan guests
  • Be knowledgeable about Ettan food, drink and services as a main point of contact for guests
  • Communicate with floor staff about necessary table arrangements before and during service.
  • Have a keen eye on and take action to ensure the cleanliness and orderliness of the host area and restaurant in general
  • Communicate special guest requests, VIPs or celebrations to servers and BOH & FOH management
  • Keep the kitchen aware of big pushes or delays in seating throughout the night
  • Learn how to ring orders and close checks in Toast
  • Communicate with management and log in guest profile any disappointed guest experiences or special praise for their Ettan experience
  • Keep a calm and kind demeanor under pressure
  • Lead the host team in planning the floor, updating table status, preparing menus, communicating to service staff and preparing all areas for service
SECONDARY DUTIES/RESPONSIBILITIES
  • Assist with preparing the floor for service, organizing and cleaning
  • Support service when time allows by bussing tables or running checks
KNOWLEDGE/SKILLS/ABILITIES - REQUIRED
  • Must be authorized to work in the United States
  • Current Food Handler and Unlawful Harassment training certificates
  • Possess a genuine love of hospitality and guest service
  • Maintain composure under pressure with quickly changing priorities
  • Be comfortable with delegating and leading
PHYSICAL REQUIREMENTS

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand stationary at the host stand throughout the shift for periods of time (up to 6 hours per day, 4-5 days per week)
  • Continuous physical activity including walking, standing, twisting, bending, lifting, reaching, kneeling, stooping, wiping, pushing and pulling items weighing 50 pounds for distances of up to 20 ft.;
  • Stand and move throughout the restaurant
  • Interpret and follow a variety of instructions and procedures furnished in written and oral formats
  • Work under pressure with changing, ambiguous priorities
  • Auditory and visual skills – Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
  • Ability to work additional hours or shifts occasionally at the last minute.
  • Ability to perform moderately strenuous physical work and repetitive hand and arm motions
  • Understand and respond to staff requests in a loud environment;
EXPECTED HOURS OF WORK:
Shifts will be between the hours of 10am - 3pm, Tuesday through Sunday, with days of the week varying based on business needs and employee availability.


Compensation Details

Compensation: Hourly ($17.80) plus tips

Benefits & Perks: Health Insurance, Dining Discounts, Sick Pay; Daily Employees Meal


Required Skills

Wine Knowledge

Can Lift Up to 50 Lbs

Customer Service

Communication

High Volume Service

Teamwork

Wine Service

Food Safety Knowledge

Attention to Detail

Positive Attitude

Fine Dining Service

Service Procedures

Work In a Fast-Paced Environment

Multitasking

People Skills

Professionalism

Bussing Tables

POS Systems

Organizational Skills

Following Steps of Service

Carrying Trays

Work Well Under Pressure

Team Player

Food Running

Food and Beverage Pairing

Spirits Knowledge

Read more

View Job Description

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