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Major Food Group - New York hiring Guest Relations Manager in New York, NY

Major Food Group - New YorkMore Info

Full Time • Salary ($65k - $80k)
Expired: Jun 29, 2024

Sorry, this job expired on Jun 29, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

5 years


Job Details

Major Food Group is hiring an experienced Guest Relations Manager to join our growing team!

Reporting to the Senior Director of Guest Relations, the Guest Relations Manager oversees the day-to-day operations of the Guest Relations team and is responsible for providing the highest levels of hospitality. 

Under the supervision of the Guest Relations leadership team, this position is responsible for ensuring that all procedures are being followed accordingly, meeting restaurant cover goals, and providing leadership to a team of people to improve quality, guest loyalty, productivity, and general operations. 


RESPONSIBILITIES:

Operations

  • Manage the reservations books to ensure restaurants meet cover goals based on latest trends, special events, holidays, and seasonal demands. 
  • Maintain guest books and guest profiles updated across various tools and platforms. 
  • Provide reports to prepare for VIP meetings including daily cover analysis, cover tracking and trend forecasting.
  • Assist with the execution of guest development projects. 
  • Examine daily duties, assign tasks, and supervise overall performance and development.
  • Report to the Guest Relations leadership team overall trends that the department is facing.
  • Manage house accounts and assist restaurant managers with charging accounts as needed.  
  • Liaise with the Events Department to manage restaurant availability and ensure proper communication is met. 
  • Coach and motivate staff to deliver superior guest service and assist with the implementation of monthly goals and rewards.
  • Assist with hiring, onboarding, and training within the department.  
  • Enforce company and departmental policies and procedures. 

Reservations & Guest Experiences

  • Oversee the execution of guest reservations and experiences. 
  • Respond to VIP guest inquiries in a timely, friendly, and efficient manner. 
  • Helps fellow team members whenever necessary to maintain positive working relationships. 
  • Build long-term relationships with relevant stakeholders, such as dining regulars, VIPs, and employees.
  • Assist Guest Relations Coordinators in answering emails and inquiries as needed.
  • Ensure the Guest Relations department is staffed and efficiently delegate responsibilities.
  • Analyze guest feedback and respond to guest complaints and concerns.

REQUIREMENTS:

  • 5+ years working in the hospitality industry in a manager or supervisory role.
  • Undergraduate degree.
  • Extensive knowledge of various restaurant reservations software.
  • Proficient in Microsoft Office & Google Workspace.
  • General computer skills required.
  • Demonstrate exceptional skills in customer relations, communications, and problem-solving.
  • Ability to multitask, remain flexible and adjust to situations as they occur.
  • Work both independently and as a team, while exercising judgment and initiative. 

BENEFITS:

  • Competitive Salary
  • Medical/Dental/Vision Insurance with Company subsidy
  • Growth Opportunities
  • Progressive Paid Time Off
  • Parental Leave
  • Tuition Reimbursement
  • Generous Dining Allowance
  • Unlimited Referral Program
  • TransitChek Discount

Equal Employment Opportunity 

Major Food Group considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Major Food Group is an equal opportunity employer.


Compensation Details

Compensation: Salary ($65,000.00 - $80,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Potential Bonuses, Dining Discounts

View Job Description

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Restaurant Group

1 Employee RecommendationSee Details

Part of Major Food Group

Major Food Group (MFG) is a New York based restaurant and hospitality company founded by Mario Carbone, Rich Torrisi, and Jeff Zalaznick. The founders all exhibit a wealth of knowledge in the food, hospitality, and business sectors.

Major Food Group is committed to creating restaurants that are inspired by New York and its rich culinary history.

We aim to bring each location we operate to life in a way that is respectful of the past, exciting for the present and sustainable for the future. We do this through the concepts that we create, the food that we cook and the experience that we provide for our customers.

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