We are looking for an experienced General Manager to join our team.

The ideal candadite is responsible for all operations, financial products, policies and procedures of the entire property. The job requires all decisions and actions to be executed in a timely manner by always keeping the ethos and brand identity at the forefront of those decisions and encouraging a solution driven mind set. As a General Manager you will be required to incorporate your success targets within your daily work by including your team in those targets, with weekly meetings to confirm their professional progress. We want to focus on cultivating an environment that focuses on educated service and respect for all.

Responsibilities

The primary responsibility of the General Manager is the successful management of the Management team for both FOH and BOH with detailed responsibilities; agreed upon time frames for completion; ongoing goal setting and regularly scheduled check-ins. These responsibilities include but are not limited to hiring, schedules, payroll, accounting systems and cash control, bar, social media, service manuals and training, food, and beverage training, CGS, packaging, linen, overall cleanliness, and maintenance for a safe working environment (health department, workers comp, OSHA, etc.). A weekly manager meetings, preparation and leadership of the meeting will be the GM’s responsibility. 

• Responsible for always maintaining the ambience in the restaurant (lighting, temperature, music, furniture, and overall presentation). Attention to detail is imperative.
• Oversee maintenance and cleanliness of space from the sidewalk to the back alley. Report all maintenance issues via Maintain X. 
• Prepare and present a pre-shift staff briefing that includes any new additions to menu.
• Update availability and pricing in POS daily.
• Organize and supervise shifts.
• Check counter and busser side work, which includes all equipment, menus, station cleanliness and table detail and to ensure that the spaces are set and ready for service.
• Assist any customers that have complaints or feedback.
• Anticipate needs throughout shift, asking for additional help if required to ensure service standards are met and to communicate with another manager any additional assistance that is needed or if you require time away from the floor.
• Address any issues with chef or partners regarding any concerns regarding any kitchen or operations during service.
• Monitor shortages of all restaurant equipment and packaging and address
• Ensure that any new dishes or wines on the menu are discussed at pre-shift.
• Ensure all restaurant service equipment and service stations are cleaned and stocked to par levels.
• Maintain good relations with Exec Chef and give feedback regarding dishes and menu development and customer feedback.
• Assist with assessing pre-employment shifts and for training new staff.
• Ensure all food and beverage training bibles are up to date.
• Monitors employee clock-in/clock-out via payroll platform to ensure accurate payroll.
• Oversee recruiting and employee search.
• Oversee event business and drive sales. 
• Strong leadership, motivational and people skills
• Ensure any other duties assigned by DO and/or ownership are delegated/executed.

Knowledge, Skills, and Attributes

• Knowledge of all dishes on the menu, to be able to identify them and to know their ingredients.
• Ability to delegate and motivate.
• Knowledge of all beverage items to include undertaking in-house training in wine and cocktails.
• Ability to use all relevant items of equipment.
• Understanding, knowledge, and ability to comply with safety, sanitation and food handling procedures and CA Labor Law.
• Ability to use the restaurant point of sale system and troubleshoot problems.
• Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues’ request in a timely and courteous manner.
• Ability to keep calm when faced with any unusual situations.
• Ability to perform the essential functions of the job.
• Performs other duties as assigned by supervisor.

General Attributes:

• To maintain a high customer service focus by approaching your job with our guests’ satisfaction always in mind. 
• To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues.
• To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve performance.
• To be flexible, responding quickly and positively to changing environments.