Morgenstern's Finest Ice Cream is seeking a General Manager. The ideal candidate should have 4-7 years of restaurant experience. They must have exceptional leadership skills and the ability to lead and manage a team of 50+ individuals. They must be detail-driven, adaptable and able to work within a growing organizational structure.
Responsibilities:
- Provide leadership and instill a culture and work environment based upon respect; providing opportunities for staff to learn, grow and develop their abilities through training of employees and creating a positive, productive working environment
- Assist in managing and coordinate the planning, organizing, training, and leadership necessary to achieve stated responsibilities in sales, costs, employee retention, customer satisfaction, food & beverage, cleanliness, and sanitation
- Monitor and analyze cost center financial performance and contribution to the organizations profitability
- Hire, train, empower, coach and counsel, performance and reviews
- Understand all policies, procedures, standards, specifications, guidelines, and training programs for the company.
- Assume 100% responsibility for the quality of services provided
- Continually strive to develop the staff in all areas of managerial and professional development
- Oversee and ensure that policies on employee performance appraisals are followed and completed on a timely basis
- Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the club, employees, and members
- Investigate and resolve customer complaints regarding food quality and service
- Work 5 days weekly. Nights and weekend availability required.
- Hiring, training, scheduling and staff management
- Cash reconciliation
Qualifications
- At least 4-7 years of restaurant experience in a leadership role
- Startup/opening of restaurants experience preferred
- Service-oriented style with professional presentations skills
- Detail-oriented, excellent prioritization, time management, organizational and follow up skills
- Demonstrated ability for process excellence and project management
- Basic understanding of Health and Safety, Food Hygiene and Labor Requirements
- Open availability and flexibility to work according to the needs of the business
- Fluent with WORD, PowerPoint, and Excel
We are an Equal Opportunity Employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, disability or any other basis prohibited by federal or state law.