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Guest Relations Manager
Eleven Madison Park
11 Madison Ave, New York, NY 10010
Eleven Madison Park hiring Guest Relations Manager in New York, NY

Eleven Madison Park hiring Guest Relations Manager in New York, NY

Eleven Madison ParkMore Info

Full Time • Salary ($72k - $75k)
Expires: May 29, 2024

1999 people viewed

Required Years of Experience

2 years


Job Details

Eleven Madison Park is a plant-based fine dining restaurant that overlooks Madison Square Park in New York City. First opened in 1998 as a French brasserie, the restaurant has been headed by Chef Daniel Humm since 2006 and owned by his company Make it Nice Hospitality since 2011. Eleven Madison Park has evolved significantly under his leadership both in food and in experience, earning several accolades including 4 stars from the New York Times and 3 stars from the Michelin Guide.

In 2021, Eleven Madison Park reopened its doors post-pandemic as a completely plant-based restaurant. The desire to reinvent and push the boundaries of fine dining has always been at the heart of Eleven Madison Park, and the team is committed to showcasing our respect for the craft through the precision of our cooking, the elegance of our service, and the passion for our work.

Reports to: General Manager

Direct Reports:

  • Maitre D’
  • Host
  • Kitchen Tour
  • Dreamweaver

Duties and Responsibilities

Administrative

  • Responsible for the work flow of reservations Overseeing Maître D’ confirmation emails, reservations release, pre-service meetings and service at the front door.
  • Support Reservation Manager with maintaining and maximizing reservation book design while maintaining service
  • Responsible for daily floor plans, line-up notes, and other preservice necessities
  • Scheduling of guest relations team
  • Liaise with team from reservations software, Tock

 Service

  • Oversee all aspects of service, including those in the dining room, bar, and private dining rooms
  • Maintain a focus on the front door and guest relations team
  • Uphold all standards of the restaurant, service, appearance, and conduct
  • Coordinate training as needed and work with management team to develop newly hired employees

Qualifications

  • Strong background in a prior guest relations or service
  • Past Maître D’ experience at a high caliber
  • Experience with reservations platforms and facilitating seating of a reservations book
  • Knowledge of the New York City restaurant scene and important food critics in the industry
  • Passion for food and the hospitality industry

 

The job description above does not list each and every job responsibility of the Guest Relations Manager. Other duties and responsibilities may be assigned as necessary.





Compensation Details

Compensation: Salary ($72,000.00 - $75,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts, Wellness Program


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American

Fine Dining, Restaurant Group

4 Employee RecommendationsSee Details

Part of Make it Nice

Eleven Madison Park is a fine-dining restaurant driven by a commitment to serve the most delicious food with the most gracious hospitality. We feature a thoughtful multi-course menu, inspired by local and seasonal ingredients. Led by Chef Daniel Humm, the kitchen and dining room teams work together to create one-of-a-kind experiences for our guests. We are proud to have been awarded four stars from The New York Times, three Michelin stars, 2016 James Beard for Outstanding Service, the Ferrari Trento Art of Hospitality Award, and to have been named the best restaurant in North America on the World’s 50 Best Restaurant List.

As a part of Make it Nice, employees at Eleven Madison Park are given an opportunity to discover and pursue their passion while learning and challenging themselves. Our team is made up of diverse people committed to collaboration, contribution and excellence.

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