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Service Manager
Quince
San Francisco, CA
Quince hiring Service Manager in San Francisco, CA

Quince hiring Service Manager in San Francisco, CA

QuinceMore Info

Full Time • Salary ($90k - $100k)
Expires: Apr 27, 2024

431 people viewed

Required Years of Experience

2 years


Job Details

Quince is a Three Michelin Star and Michelin Green Star restaurant serving California contemporary cuisine grounded by Italian culinary principles and Chef Michael Tusk’s lifelong respect for seasonality, terroir and artisanal producers, highlighting produce from the restaurant’s farm in West Marin. The restaurant’s daily menus are fiercely seasonal, with the ingredients informing and inspiring all creations from the culinary team

WHAT WE OFFER YOU:

  • Competitive compensation
  • 100% paid Medical, Dental, and Vision, 401K with up to 4% match
  • Deep retail-cost wine discounts, Cotogna Farmer’s Market & restaurant dining discount
  • Trips to our Fresh Run Farm in Marin and participation in our Employee Purchasing Program
  • Relais & Chateaux discount at participating hotels and restaurants 
  • Tax deferred commuter benefits for parking or public transportation
  • Personalized structured career development plan and advancement opportunities
  • Wine education curriculum
  • Sponsorship of continuing education classes in food and beverage
  • Supplemental relocation expenses possible and assisted housing search as needed

We are dedicated to setting new restaurant standards in hospitality, cuisine, and the employment experience. Our goal is to collaborate with talented professionals and offer opportunities to learn and grow. 


WHO YOU ARE:

Under the direction of the Quince General Manager. Perform assigned responsibilities necessary for the timely service of our guests by directing the guest services/reservations and front door staff, advance the education, training and performance of FOH staff, and contribute to the profitable function of Quince.


POSITION REQUIREMENTS

Manage FOH staff following Quince’s high service standards and ensure utmost guest satisfaction.
Manage the flow of service through communication with fellow managers, the door, kitchen and staff. Continually offering new ideas for the service of guests, reservations department and staff education.

Management opening & closing responsibilities

  • Perform all opening, closing and security responsibilities as outlined in the Quince Managerial opening and closing checklist. Ensure that proper security procedures are in place to protect employees, guests & company assets.

FINANCIAL

  • Manage inventories- CGS
  • Gift card processing
  • Manage House accounts and accurate guest check close
  • Daily audit of good will procedures and comping

GUEST RELATIONS

  • Reservations Department oversight
  • Holiday and special event oversight- deadlines, menus, messaging
  • Evaluate and implement best practices regarding Door and Phone operations i.e. Scripts for calls, pre-pays, gift certificates, valet procedures, coat check
  • Develop & cultivate relationships with regular guests & new guests

SERVICE STANDARDS & PROTOCOLS

  • Direct the flow of service in the dining room
  • Direct any pre-service changes – update menus, document daily line up documents.
  • Direct and approve menu production
  • Staff role call- Oversee and direct all staff in preserve preparations and side work
  • Prepare all line up documents
  • Organize and lead line up
  • Assist in running the door & managing reservations in order to maximize seating capacity in dining room
  • Assist the FOH staff in service
  • Identify important tables,reviewers, potential problematic situations

EDUCATION AND TRAINING

  • Oversee development and training of all FOH staff
  • Develop and implement training program for all FOH positions

HUMAN RESOURCES AND ADMINISTRATION

  • New employee orientation
  • Develop and revise job descriptions as needed along with GM
  • Continuing employee evaluations and training along with GM
  • Department implementation of all company policies & procedures as outlined in the Quince & Co. Employee Handbook
  • Completion of any termination documents or requests for final paychecks including a letter of resignation
  • Provide ongoing support to employees by providing feedback, establishing performance expectations & conducting performance reviews

 

We are an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Quince & Co is committed to complying with the requirements and guidance from our government authorities and to protecting our customers and colleagues. As such, all positions require COVID-19 vaccination. If hired, as a condition of employment, you will be required to submit proof that you have been fully vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement


Compensation Details

Compensation: Salary ($90,000.00 - $100,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts


Required Skills

Wine Service

Conflict Resolution

Customer Service

Fine Dining Service

Food and Beverage Pairing

POS Systems

Team Development

Staff Management of up to 75

Read more


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Part of Quince & Co

Quince is a Three-star Michelin star restaurant that features California contemporary cuisine. The restaurant in 2020 was one of the first recipients in the Country to be awarded a Green Star from Michelin for its work with local farmers and suppliers with much of the produce coming directly from our own Farm located in nearby West Marin County. As such, the restaurant’s menus are fiercely seasonal, with the ingredients informing and inspiring all creations from the culinary team.

Awards
2023
2023
2022
2023
2022
2021
2021
2020
2019
2018
2017
2016
2020
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