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Assistant General Manager
L.A. Grocery & Café
5059 Melrose Ave, Los Angeles, CA 90038, United States
L.A. Grocery & Café hiring Assistant General Manager in Los Angeles, CA

L.A. Grocery & Café hiring Assistant General Manager in Los Angeles, CA

L.A. Grocery & CaféMore Info

Full Time • Salary ($70k - $75k)
Expired: Mar 25, 2024

Sorry, this job expired on Mar 25, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

3 years


Job Details

Please apply here:  https://lagrocerycafe.applytojob.com/apply/Mx7EMZXz0x/Assistant-General-Manager

ABOUT THE ROLE:

The Assistant General Manager is accountable for overall success of the store including financial stewardship, customer service, department conditions, merchandising, food and work safety, communication, hiring, training and performance management. You are expected to provide leadership in line with LAG&C values and promote a healthy, trusting, and progressive work environment in alignment with our mission and policies. 

ABOUT THE TEAM: 

The Management Team at LAG&C are the leaders that guide our teams to perform harmoniously with one another. They are the backbone to daily operations and are the key to the customer experience. Each member of the management team is responsible for driving the education that fuels our mission of exploring generative food systems to all of our teams. They ensure we continue to enrich the lives of the people and places they live by refining systems and daily practices.

ABOUT YOU:

Leading by example you thrive in a team environment, take your responsibilities seriously, have the ability to multitask, and think quickly on your feet. You are passionate about seasonal produce. You love food and have a deep curiosity about where it comes from, how it’s grown, and how it’s sold to the customer. You seek a high-level of hospitality and you’re eager to learn more about our mission.

JOB DESCRIPTION:

**This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. LAG&C reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

Human Resources

  • Oversee and perform effective scheduling, labor allocation including leadership coverage to meet business needs and labor budget.
  • Adjust labor for both grocery and café teams in real time to meet the needs of the store.
  • Check in or check out staff for breaks or clock outs .
  • Oversee daily time clock submittals and submit payroll every other week.
  • Hire to the needs of the business, actively recruiting to ensure open positions fill quickly.
  • Train and conduct department introductions for new front end employees.
  • Prepare and deliver corrective actions and performance reviews in a timely manner.
  • Follow documentation and compensation guidelines.

Management/Education

  • Manage and provide oversight to all areas of the store.
  • Maintain departments in a neat, clean and orderly manner.
  • Assess, prioritize and delegate tasks and production while also assisting cashier, bagging customer purchases, and performing carry-outs as needed.
  • Maintain a working knowledge of department equipment and be able to train staff and troubleshoot errors.
  • Establish cash handling, register and return procedures, ensures compliance and assists cashiers with complex returns.
  • Train staff to troubleshoot customer issues and handle escalated customer service situations personally. 
  • Support Café Team as needed.
  • Balance administrative tasks with presence on floor.
  • Maintain Front End resource guides.
  • Provide training and education of staff in the areas of product knowledge, product management, safety, quality control, health department and organization of the store.
  • Model friendly and attentive customer service, coach staff to deliver an exceptional customer experience utilizing company systems / policies.
  • Ensure waste mitigation measures are being followed by all staff.
  • Ensure the dissemination and adherence to all company and department specific policies.
  • Ensure that all opening and closing procedures are performed such as: cash draw audit, deposits, stock supplies, etc.
  • Seek opportunities to train and develop staff members, recognize accomplishments and identify areas of opportunity.
  • Demonstrate an ability to adapt to different learning styles among staff.

Operations

  • Collaborate with corporate and management teams for special events, store operations, inventory, hiring and training needs.
  • Assist in managing shrink for the entire store.
  • Assist in planning regular team meetings.
  • Assist in controlling department expenses by improving labor costs, reducing waste, and team building.
  • Manage Grocery Team cleaning schedules and assist/oversee any repairs/maintenance needs.
  • Maintain a simple historical record of factors that affect daily sales and utilizes this information to project future needs.
  • Assist in meeting financial goals or develop and execute a plan when results do not meet expectations without compromising quality and service standards.
  • Monitor supply stock levels and oversee ordering of paper goods, department supplies, etc.
  • Order products with gross margin, general expense control and company ethos guidelines in mind.

WHAT YOU’LL BRING:

  • 3+ years of restaurant, hospitality, retail and/or grocery store management.
  • Flexibility to work mornings, evenings, weekends, holidays, as needed.
  • Passion for warm hospitality and quality customer service.
  • Experience with educating/training employees, planning, assigning, directing work, rewarding and disciplining staff .
  • Practices communication in a professional and constructive manner with pro-active interpersonal problem solving and resolution skills that demonstrates approachability and fosters open communication.
  • Promotes a collaborative team environment through recognition, leading by example and working alongside staff no matter how small the job. 
  • Responds to and follows through in a timely manner.
  • Demonstrates adaptability, flexibility and creativity in problem-solving and is solutions-oriented.
  • Acts decisively while basing decisions on analysis, experience, resources and circumstances. 
  • Demonstrates self-awareness and seeks opportunities for professional growth.
  • Seeks and responds positively to feedback.
  • Demonstrates a whole store perspective and understands, models and instills company culture.
  • Demonstrates a solid understanding of labor, sales, margin goals and factors that influence them.
  • Demonstrates a thorough understanding of human resources concepts.
  • Exemplifies company guidelines/protocols, workplace safety and health department standards.
  • Keeps up on industry trends, standards and changes.
  • Ability to lift and carry 50 lbs.
  • Possesses full body mobility (bending, stooping, twisting, and reaching). 
  • Intermediate to expert computer skills including email, MSOffice and/or Google Workspace.

JOB TYPE + COMPENSATION RANGE

  • Full-Time
  • Salary
  • $70,000 - $75,000
WHAT WE OFFER:


Competitive pay rates, a discount on virtually everything in the store, health/dental/vision benefits, paid time-off, optional CA 401(k) plans, employee referral bonus program, and growth opportunities.


ABOUT OUR PROCESS:

  • Apply: After receiving your application, we’ll take a short time to review our compatibility.  We will let you know either way what the outcome will be as soon as possible.
  • Interview: This is your chance to get to know us and our chance to get to know you. We’ll have an introductory conversation to discuss the role and your background. Next, we’ll explore the role more specifically, likely with a few key team members. We encourage any questions you have about the job, the team, our values, or related topics at any point in the application process. We’d love to hear about the grocery store of your childhood or hometown!
  • Decision: You will be contacted as soon as possible with the outcome. 
  • We’re committed to a fair and inclusive hiring process.  If additional accommodations are required, please let us know.


STUFF TO BE AWARE OF:

LAG&C is an Equal Opportunity Employer. We value a diverse workplace and do not discriminate based on race, national origin, religion, gender identity, sexual orientation, age, disability, or any other applicable characteristic protected by law. We invite everyone who meets the criteria for the job to apply. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. If your experience looks a little different from what we’ve identified and you think you can thrive in this role, we’d love to learn more about you.


Compensation Details

Compensation: Salary ($70,000.00 - $75,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k

View Job Description

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OPENING SOON

Specialty Grocer, Cafe

L.A. Grocery & Café is an all-day café & market dedicated to intentional procurement, shorter supply chains, and minimizing waste through intelligent repurposing.

Our vision is to create a grocery store and café that directly connects our customers to sustainable farms and food producers across California, the West Coast and beyond.

WHO WE ARE:

We build authentic, enduring relationships with farmers, food producers, and our community one interaction at a time. We care (a lot!) about the people and places that grow our food, and we prioritize designing food waste out of our daily operations as much as we can. Warm and well-informed hospitality is paramount to our operation and we are always looking for service-minded people of all backgrounds to join the team. Hiring March/April 2024, opening April 2024!

WHO WE HIRE:

We seek out team members who are not only passionate about food but are enthusiastic about its origins, producers, sustainability, and broader impact on the planet.

HOW WE WORK:

The brands we choose to be on our shelves, the producers we choose to partner with, and the employees we work with are here because of their integrity and interest in a more resilient and accessible food system. We’re committed to creating an organized, equitable, and fun environment for both our community and our team.

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