1. Job Summary

The hostess will support the seamless running of the reception department by providing the highest standards of customer care at all times.  The hostess will assist in running the day to day tasks of a high volume and energetic contemporary restaurant.  Ideal candidates will be energetic, hardworking, and self-motivated. They should have a keen interest in the hospitality industry, and a love of quality service and passion for food.

1. Checking reservations system for any VIPs, or special requirements for the day
2. Check in customers, matching with bookings and accepting chance customers if tables are available.
3. Supply customers with requested information regarding restaurant facilities, customer telephones and taxis.
4. Showing customers to their tables and passing responsibility to floor staff
5. Pass messages to diners.
6. Performing relay duties in the restaurant.
7. Accepting table changes from supervisors & managers.
8. Processing new bookings, amending and canceling bookings as required.
9. To ensure the reception area is kept clean and tidy at all times
10. Communicates all problems and ideas for improvement to management.
11. Communicates and works together with coworkers as a team.
12. Arrives on time and ready to work.
13. Follows management’s instructions and suggestions.
14. Perform other duties as directed.

1. Performs other job-related duties as directed.
2. To work as a team player at all times and be prepared to be flexible in order to ensure that operations are always as efficient and profitable as possible.

1. Education, Experience and Skill Requirements

1. High School Diploma
2. Good communication and organizational skills.
3. Ability to handle stressful situations and be able to prevent and/or handle emergency situations.
4. A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure.
5. Responsible, neat and clean in appearance.
6. Strong communication skills with supervisors and team members.
7. Must be able to read, write and speak English.