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General Manager
High Tide
1 Water St. Brooklyn NY 11201
High Tide hiring General Manager in New York, NY

High Tide hiring General Manager in New York, NY

High TideMore Info

Full Time • Salary ($90k - $100k)
Expired: Mar 22, 2024

Sorry, this job expired on Mar 22, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

1 year


Job Details

High Tide is seeking a General Manager with elevated, high-volume restaurant experience. General Managers are an integral part of our collaborative front-of-house team, helping to create exceptional guest experiences and earning industry leading wages.


This General Manager role will oversee FOH and BOH. General Managers with BOH experience and Bar experience are preferred.
VENUE

High Tide

High Tide is an easy, breezy waterfront hangout at Brooklyn’s historic Fulton Ferry Landing.

With front-row views of the East River, Brooklyn Bridge, and Manhattan skyline, High Tide features a concise food and drink selection created for a momentary escape from the everyday.

COMPANY

Crew

Crew is an innovative hospitality group that creates and operates experience focused restaurants and nautical ventures in New York and beyond.

With a focus on stunning locations, committed employees, engaged leadership, and appealing food and beverage offerings, Crew has created an outstanding work environment with leading industry pay and great opportunities for advancement.

Crew is built on a simple premise: creating experiences that we love and sharing them with the world. Whether it’s sipping cocktails on a historic schooner overlooking New York Harbor or enjoying sustainable oysters in a cozy New Orleans hideaway, we focus on making the places we wish existed.

Crew's award-winning restaurants include Grand Banks (Tribeca), Holywater (Tribeca), Pilot (Brooklyn Heights), High Tide (Dumbo), Drift In (West Village), Island Oyster, (Governors Island), and Seaworthy (New Orleans). And there are more on the way.

Crew’s flagship restaurant, Grand Banks, was named "The Absolute Best Waterfront Restaurant in New York" by New York Magazine, one of the “Best Waterfront Restaurants in the World” by CNN Travel, "Best Outdoor Dining in New York City" by The Village Voice, "Best Oyster Bar in New York City" by The New York Observer, and one of the "Three Best Bars in New York" by Conde Nast Traveler.

Seaworthy topped Eater's monthly Heatmap of New Orleans Restaurants for six months post opening, and was named "Seafood Restaurant of the Year" by New Orleans Magazine, and one of New Orleans "Five Best New Restaurants" by the Times Picayune.

Vogue has named Grand Banks, Island Oyster, and Pilot the top three places to drink outside in New York City; AM New York named Pilot the Best Boat Bar in New York City; and Island Oyster was nominated for a James Beard Foundation Award for Restaurant Design.

Holywater, Crew’s most recent venture, spent it’s first six months on Eaters list of NYC’s Hottest New Cocktail bars and it’s launch was celebrated by The New York Times, Town & Country, Elle Decor, and more. https://crewny.com/

DETAILS
Job Overview

Position Summary

The General Manager is an ambassador to our community and is responsible for ensuring a safe and productive environment, an exceptional guest experience, and leading the entire FOH and BOH operations. This role acts as a role model, leader and problem solver who makes informed decisions. Ultimately, the GM is accountable for managing the workforce in a timely and thoughtful manner in order to achieve maximum financial and experiential results.

Essential Duties & Responsibilities

  • The ideal candidate will serve as a positive and influential figure within the restaurant, prioritizing the success of the business, leading by example, consistently boosting morale, and actively enhancing their team's performance
  • Taking ultimate responsibility for overseeing and managing all aspects of the restaurant's operations. Proactively addressing issues, solving problems, upholding exceptional service standards, and fostering positive morale throughout
  • Applying professional judgment; taking accountability for decisions, consequences, and outcomes that affect staff, costs, and/or service quality while always acting in the best interest of the venue and company
  • Building and maintaining exceptional guest service across all areas, addressing internal shortcomings and dissatisfied guest concerns proactively, and escalating significant issues to upper management when necessary
  • Acknowledging and utilizing the strengths of their assistant management to achieve overarching objectives in line with company goals
  • Learning and executing established service protocols in all departments and working closely with the Director of Operations to execute continual staff training, striving to enhance service levels and achieve a standard of excellence that surpasses expectations
  • Taking ownership of your team by recruiting, hiring and training all hourly staff in alignment with Crew policy and company standards
  • Ensuring all employees adhere to company standards, policies and protocols with a zero-tolerance approach, maintaining a professional stance; taking disciplinary action when appropriate
  • Overseeing scheduling to ensure sufficient staffing coverage for all operational roles including both hourly and management positions
  • Strategically managing costs to achieve the financial objectives set by leadership
  • Monitoring precise daily time keeping for all hourly employees, with thorough verification on a weekly basis
  • Performing comprehensive venue-wide inventories of beverages and supplies, utilizing approved company technology and adhered to strict deadlines
  • Generating and completing daily reports and checklists to ensure DOH compliance, oversee essential set up tasks, surpass our standard of excellence in cleanliness and presentation, monitor uniform and staff attendance, address daily service topics and ensure overall operational efficiency
  • Conducting and overseeing precise cash handling by all staff and management, ensuring accurate reconciliation, and facilitating timely bank deposits
  • Adhering to sanitation standards established by both the Department of Health, including personal hygiene and health guidelines; enforce the practice for proper food preparation, handling techniques, and DOH safety guidelines
  • Strictly following and enforcing the safety protocols outlined in the Crew safety plan
  • Maintaining and enforcing exceptional cleanliness standards in accordance with Crew materials
  • Proposing, implementing, and executing strategies to foster business expansion and growth

Minimum Qualifications

Salary Requirements

Tier 1 

  • 3 to 5 years of successful experience in a General Manager role overseeing annual revenues of $10 million or more
  • Significant experience managing a team of 50+ hourly employees, showcasing adept leadership in a high-volume environment
  • Proven track record of recruiting and training Assistant General Managers, providing strategic oversight, and effectively delegating tasks
  • Robust knowledge of back-of-house operations, coupled with a proven history of cultivating strong relationships with kitchen management and staff
  • Demonstrated expertise in successfully opening new restaurants
  • Strong financial acumen with experience in budgeting, forecasting, and P&L management
  • Proven track record of consistently fostering staff development and training initiatives to enhance overall guest satisfaction
  • Demonstrated proficiency in inventory management, ordering and procurement
  • In-depth knowledge of industry regulations, health and safety standards, and compliance requirements
  • Strong technology systems experience including proficiency in Toast POS, Resy, and scheduling systems
  • Comprehensive knowledge and understanding of prevalent HR concerns and best practices in manager-to-employee relations
  • Commitment to working a minimum of 50 hours per week, with flexibility to adapt to the operational needs of the business
  • Exceptional problem-solving and decision-making skills

Tier 2 

  • Up to 3 years of successful experience in a General Manager role overseeing annual revenues of $5 million or more
  • Experience managing a team of 40+ hourly employees, showcasing adept leadership in a high-volume environment
  • Proven track record of recruiting and training Assistant General Managers, providing strategic oversight, and effectively delegating tasks
  • Robust knowledge of back-of-house operations, coupled with a proven history of cultivating strong relationships with kitchen management and staff
  • Demonstrated expertise in successfully opening new restaurants
  • Strong financial acumen with experience in budgeting, forecasting, and P&L management
  • In-depth knowledge of industry regulations, health and safety standards, and compliance requirements
  • Commitment to working a minimum of 50 hours per week, with flexibility to adapt to the operational needs of the business
  • Proven track record of consistently fostering staff development and training initiatives to enhance overall guest satisfaction
  • Exceptional problem-solving and decision-making skills


Tier 3 

  •  At least 1 year of successful experience in a General Manager role overseeing annual revenues of $5 million or more
  • Experience managing a team of 25+ hourly employees, showcasing adept leadership in a high-volume environment
  • Proven track record of providing strategic oversight, and effectively delegating tasks to assistant GM(s)
  • Robust knowledge of back-of-house operations, coupled with a proven history of cultivating strong relationships with kitchen management and staff
  • Strong financial acumen with experience in budgeting, forecasting, and P&L management
  • In-depth knowledge of industry regulations, health and safety standards, and compliance requirements
  • Commitment to working a minimum of 50 hours per week, with flexibility to adapt to the operational needs of the business
  • Proven track record of consistently fostering staff development and training initiatives to enhance overall guest satisfaction
  • Exceptional problem-solving and decision-making skills

Minimum Requirements

  • Ability to perform essential job functions when working in a high business volume, fast-paced environment
  • Ability to walk, stand, and/or bend continuously and for extended periods of time as required to perform essential job functions
  • Able to lift 30+ lbs.
  • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
  • Fluent in both written and spoken English
  • General knowledge of industry safety standards and procedures
  • Industry standard knowledge of classic drink recipes, beer, wine, and spirits
  • Polished personal presentation; grooming meets Company standards, as outlined by Employee Handbook
  • Willingness to work in outdoor climate conditions
  • Must love sunsets

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the functions of this job, an employee must walk, stand, or remain stationary during the entire shift. Employee must be able to continuously reach, bend, lift, carry, stoop and wipe with the potential for slipping or tripping. Employee must frequently wash their hands and lift or move up to 35 pounds.



ENVIRONMENT

Company Culture

We were raised in the hospitality industry and have come to believe that the highest calling is treating people well, making them feel at home, and communing over good food and drinks. It brings us all together. 

We believe everyone should work in an environment where they are well compensated, culturally enriched, and treated with respect. Across the spectrum of our workforce, our employees take home industry leading income.


POLICY

Equal Opportunity Employer

Crew (including affiliates) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state, or federal law.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. See Employee Anchor for a comprehensive list of all employee benefits, and refer to plan documents for all specifics, rules, and requirements of plans - above info is highlight information only and is subject to eligibility provisions, and the content of plan and Crew documents. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.


Compensation Details

Compensation: Salary ($90,000.00 - $100,000.00)


Required Skills

General Manager experience

high volume restaurant experience

Collaboration

front of house management

Exceptional Guest Experiences

BoH Oversight

Staff Management

Financial Management

Customer Service

Recruiting

Training

Scheduling

Cost Management

Inventory Management

DOH compliance

Cash Handling

Safety Protocols Enforcement

Sanitation Standards

Business Expansion Strategies

Verbal Communication Skills

Organizational Skills

Computer Based Technologies Proficiency

Physical Endurance

Industry Safety Knowledge

Classics Drink Recipes Knowledge

Read more


View Job Description

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1 Employee RecommendationSee Details

Part of Crew

High Tide is an easy, breezy waterfront hangout at Brooklyn’s historic Fulton Ferry Landing.

With front-row views of the East River, Brooklyn Bridge, and Manhattan skyline, High Tide features a concise food and drink selection created for a momentary escape from the everyday.

Open Jobs From High Tide
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