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Hardscrabble Hospitality hiring Assistant General Manager in New York, NY

Hardscrabble HospitalityMore Info

Full Time • Salary ($75k - $85k)
Expired: Mar 20, 2024

Sorry, this job expired on Mar 20, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

4 years


Job Details

This position will be at our West Village Location - Loring Place 

The Assistant General Manager is responsible for supporting the General Manager  with all restaurant operations, to meet performance and profit goals.

 Expectation of the Assistant General Manager

  • Drive sales and revenue in a food service/activity-based environment utilizing superior floor management and interaction with team, with particular emphasis on the beverage program.
  • Managing and monitoring dining room staff on the floor and ensuring an exceptional guest
  • Work with the General Manager, dining room managers and line employees to educate and assist them in carrying out their responsibilities as they relate to the restaurant’s food and beverage programs.
  • Conducts regular performance management reviews with employees and holding team accountable for results.
  • Monitors and manages guest complaints, ensure satisfaction, and administer efficient follow up for same to receive feedback.
  • Learn and execute back-office role of including cash management and perform all necessary duties when General Manager is not present.
  • Create effective work schedules and monitor labor usage for the location while complying with State and Federal labor regulations
  • Ensure consistent execution of events as scheduled, monitoring guest satisfaction and food presentation and staff interaction
  • Maintain proper sanitation, support hygiene standards in kitchen and maintain effective restaurant presentation.
  • Must quickly comprehend the complex relationships of walk-in traffic, corporate events; modulate expectations and ensure a positive experience for all.

 Essential Functions:

  • Demonstrates positive leadership characteristics which inspire team members to meet and exceed standards
  • Polished personal presentation: Grooming meets the Loring Place standards, as outlined by Employee Handbook
  • Communicates information effectively and efficiently
  • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
  • Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions
  • Ability to perform essential job functions under pressure, maintains professionalism when working under stress
  • Maintains general knowledge of location, transportation, management team,
  • Ability to utilize traditional software programs such as Gmail, Microsoft Office (Word, Excel, Outlook, and PowerPoint), and any additional systems as needed; Ability to access and accurately input information using a moderately complex computer system.
  • Ability to proficiently use Toast, Resy, Restaurant 365, Paylocity, Meez, Zuul and Air Table
  • Participates in community events and ensures corporate social responsibility goals of Loring Place are met
  • Ensures that all staff are compliant with Company’s policies and procedures, as well as city, state, and federal laws
  • Attends and/or organize mandatory meetings including staff meetings, leadership meetings,
  • Maintains knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies
  • Unpacks, stocks, & organizes all items in and around the restaurant to maintain highest level of cleanliness possible throughout restaurant pre-opening & after
  • Performs all other related and compatible duties as assigned by the General Manager
  • Adheres to all HR policies and practice

 Learning Requirement 

  • We require you hold the Food Protection certification from NYC DOH, if you are already certified please bring in your certification for our records. If not, we ask that you enroll and take this course in the first 30 days of employment.

See: https://www1.nyc.gov/site/doh/business/health-academy/food-protection-online-free.page


Compensation Details

Compensation: Salary ($75,000.00 - $85,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts


Required Skills

Customer Service

Leadership

Restaurant Management

Inventory Management

Wine Service

Team Development

Problem Solving

Communication

Microsoft Office

POS Systems

Scheduling

Teamwork

Attention to Detail

Team Management

Food Safety Knowledge

Conflict Resolution

Decision Making

High Volume Service

Labor Management

Organizational Skills

Prioritization

Product Knowledge

Positive Attitude

Fine Dining Service

Service Procedures

Standard Operating Procedures

Staff Management of up to 75

Interpersonal Skills

Toast POS

People Skills

Reservation Management Platforms

Events Management

Financial Management

Recruiting

Staff Training

Standing/Walking

Time Management

Payroll Management

Spirits Knowledge

Team Leadership

Training

Read more

View Job Description

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American

Restaurant Group

Part of Hardscrabble Hospitality

Restaurant group led by award-winning chef Dan Kluger with new openings in NYC, October 2022.