Are you looking for a unique and exciting opportunity? Do you thrive in organized chaos that is fast paced? Drake’s Brewing Company is all that and so much more!!!

Since 1989, Drake’s Brewing Company has been perfecting the union of hops and grain and is a leading producer of high-quality, innovative and unique craft beers including Bear Republic Racer 5. We are passionate about brewing with integrity and supporting the community, while bringing people together over great beer with beer gardens around the Bay Area and Sacramento regions.

We’re looking for some dynamic folks to join our crew to help us give our customers an unforgettable experience with craft beer, artisan pizzas and other Drake’s originals. We place a priority on having fun and enjoying what we do! Come be a part of the Drake’s fam!

As the Service & Hospitality Manager at Drake’s Brewing Company, the candidate will be responsible
for creating, implementing, and overseeing service, guest experience, and atmosphere for all indoor
and outdoor spaces. This individual must be able to multitask, delegate, and motivate. This position
requires a comprehensive understanding of the operational structure, strong leadership skills, and
creative problem-solving capability. The candidate will report to the Assistant General Manager. The
expected work schedule will be 40-50 hours per week.

Job Responsibilities/Main Functions/Main Tasks:
Service:

• Conduct pre-shifts with FOH staff, preparing them for expectations of the day
• Ensure excellent customer service and guest experience through awareness, knowledge, and compassion
• Coordinate with Management Team, and communicate vital info to the FOH team
• Floor-manage during peak periods and events, ensuring a positive experience for all guests through supervision of all aspects of service
• Confirm the quality of food and beverages through taste tests, visual inspection, and intake of guest feedback
• Pouring beer, wine, and other alcoholic beverages responsibly and properly in order to ensure the highest quality of product and the highest level of responsibility
• Ensure lighting, music, and indoor temperature are appropriate for best guest experience
• Help oversee the maintenance of the physical appearance of the venue - both internally and externally
• Monitor and manage FOH labor costs vs revenue for each day
• Control liabilities such as underage drinking, overconsumption, and employee and guest safety

Administrative:

• Responsible for scheduling all FOH employees each week
• Coordinate with BOH/FOH Leads & Managers regarding any changes to the menu, and input updated information
• Attend all required meetings (Kitchen, Management, and FOH)
• Present sales trends, labor, and overview information during Management meetings
• Schedule all FOH interviews, coordinate stages, and oversee orientations
• Encourage and participate in a positive and fun working environment, and develop a strong relationship with staff
• Manager all FOH staff trainings, complete performance assessments and provide feedback

Core Competencies:

• Multitasking: Successfully manages more than one competing task at a time; understands how to shift priorities in order to achieve goals
• Workload & Time-Management: Uses time productively and effectively; stays focused by using time effectively and prevents irrelevant issues/distractions from interfering with task/project completion; ensures that high-priority work is accomplished within established deadlines
• Problem-Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and make recommendations
• Attention to detail: Thorough when performing work & conscientious about all details
• Teamwork: Able to work cooperatively and collaboratively with others
• Leadership: Sets a positive example by following all policies and exhibiting integrity. Treats all staff members with respect and helps coach and motivate the team to contribute to an environment of equity and inclusion
• Temperament: Possesses the key skill of being ready for anything and handles conflicts of any sort with a calm, self-aware, and measured demeanor
• Resilience: Remains flexible and durable in high-stress situations. Maintains a positive attitude in all situations and develops an environment that encourages team members to do the same
• Judgment: Makes good decisions by ensuring that all direction given is fair, honest, and defensible
• Effective Communication Skills: Presents information clearly, concisely, and logically. Practices radical candor - maintains open, direct, and honest communication with all levels of employees. Able to draw logical conclusions from text, and ‘reads between the lines’ to find underlying meaning
• Passion for Events and Craft Beer: Internally motivated to stay focused, knowledgeable, and committed to providing the best possible guest experience. Interested in learning about all aspects of craft beer. 

Required Knowledge, Skills and Abilities:

• 1-2 years of bar and restaurant management experience
• 1-2 years of experience managing the daily operations of staff scheduling and floor supervision for a high-volume restaurant
• Experience with financial management - inventory & cost control
• Experience in working with various vendors and placing/receiving orders
• Ability to take responsibility, make quick & informed operational decisions
• Ability to adapt, think quickly, prioritize & multi-task within a fast-paced environment
• Problem solver who is able to work independently
• Ability to direct, train, and coach FOH staff
• Excellent time management & organizational skills
• Experience in POS management
• Basic excel and industry-relevant platform knowledge

Physical Requirements: The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.

• While performing the duties of this job, the employee is occasionally required to sit for periods of time, stand, walk, use a computer and other office equipment.
• Capable of periodically lifting up to 50 lbs, and able to work standing for several hours
• Ability to work safely around chemicals, loud noises, hot environments, wet environments, and other potential hazards
• Ability to frequently reach with hands and arms. Use hands to finger, handle or feel objects, tools, or controls.

Alcohol Responsibility – The candidate must fully understand that they are a representative of not only
the Drake’s Brewing Company but of the alcohol beverage industry. With that said they are to conduct
themselves within the limits of the law and with concern to the education of responsible consumption,
always. This includes working hours, trade shows, festivals and in any other work-related function
where you are a representative of Drake’s Brewing Company. Any poor reflection or legal matters that
may arise due to poor judgment may be dealt with by means of disciplinary action or termination due
to poor judgment may be dealt with by means of disciplinary action or termination.