Title: Manager

FLSA Status: Exempt

Reports to: Director of Operations

Direct Reports: FOH Managers

Position Summary

The General Manager of Charlie Bird is responsible for overseeing the overall operations of Charlie Bird. This position requires a high level of interaction with Front of House management, Back of House management and the Private Dining Team. The General Manager will work primarily with the Front of House Management team to ensure smooth and efficient service for all employees and guests. This manager will work to execute consistent and excellent service while also actively working to hire, train and build a high-performance management and hourly team. Lastly, the General Manager will work actively to ensure the maintenance and upkeep of all physical spaces within Charlie Bird.

Work closely with both FOH and BOH Management teams to uphold the standards and practices of the Food & Beverage program at Charlie Bird, while ensuring high performance and profitability.

• Oversee the Charlie Bird Wine Program and all related purchasing.
• Provide ample training and education to ensure staff menu, wine, cocktail & spirits knowledge. The team must be knowledgeable about and technically proficient with the full menu, cocktail list and wine selections while also having the ability to provide excellent service and hospitality to all guests.
• Ensure excellent maintenance, organization and cleanliness of all service areas at all times.
• In conjunction with FOH Management, train Service Staff according to standards for hospitality and excellence.
• Hold employees accountable to all standards and practices, evaluating and/or following disciplinary procedure when necessary.
• Ensure excellent maintenance and cleanliness of all physical spaces at all times.
• Actively manage service to drive the standards for service & hospitality at Charlie Bird.
• Organize and complete the administrative set up and break down of service (including but not limited to: creation of floor plans, menus, employee check in, employee cash outs, bank close out etc.)
• Continuously provide support to all service staff and actively participate in the cycle of service as needed.
• Cultivate Regulars and continue to find ways to strengthen the Charlie Bird/Delicious Hospitality Group Community.
• Effectively open and close the physical operation, while also actively managing staffing/scheduling needs.
• Maintain effective & timely communication to all FOH/BOH and team members.
• Work closely with the Executive team to initiate measures to improve profitability for all spaces within Charlie Bird.
• Work closely with the Events team to execute all Private Dining, Buyout and Charlie Bird Offsite events properly and efficiently.

Work actively to build a high-performance management and hourly team.

• Provide continuous training opportunities and leadership to develop and grow both the management and hourly teams.
• In conjunction with Management, hire and train Service & Support Staff in accordance with Charlie Bird standards (Including but not limited to; interviewing candidates, setting up trails and training schedule, etc.)
• Hold employees accountable to all standards and practices, evaluating and/or following disciplinary procedure when necessary.
• Ensure that all employees receive regular and consistent coaching and/or performance reviews.
• Provide leadership and guidance to the management team through proper delegation of tasks, regular coaching and consistent feedback regarding performance.

Responsible for maintaining an accurate and up to date inventory and CGS at all times.

• Ensure that appropriate physical inventory is available to staff/guests at all times.
• Meet or exceed budget for COG’s through effective purchasing and product maintenance.
• Ensure that all staff is properly acquainted with appropriate CGS as it pertains to the cycle of service.
• Ensure that all POS systems, inventory systems, beverage lists and any other information related to the beverage program remain accurate and up to date and are understood by the team.
• Establish and maintain positive & productive working relationships with vendors.
• Ensure that the Beverage Inventory process is completed accurately, on time and according to business/accounting procedures.
• Meet or exceed budget for beverage sales and beverage COGs.

Ensure knowledge of and adherence to all applicable laws, policies and procedures.

• Adhere to all Charlie Bird procedures as it pertains to personal appearance, attendance, and conduct.
• Complete all assigned administrative requirements accurately and on time.
• Remain current and compliant with the correct HR practices and policies.
• Ensure Department of Health compliance in all spaces at all times.

Essential Functions:

• Able to lift 30+ lbs.
• Demonstrate positive leadership characteristics, which inspire team members to meet and exceed standards.
• Polished personal presentation; Grooming meets Company standards, as outlined by Employee Handbook.
• Communicates information effectively and efficiently.
• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business.
• Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions.
• Ability to perform essential job functions under pressure, maintain professionalism when working under stress.
• Maintains general knowledge of Delicious Hospitality Group’s locations, transportation, management team, etc.
• Ability to utilize traditional software programs such as Gmail, Microsoft Office (Word, Excel, Outlook, and PowerPoint), Paycom, R365 and any additional systems as needed; Ability to access and accurately input information using a moderately complex computer system.
• Ensure that all staff are compliant with Company’s policies and procedures, as well as city, state and federal laws.
• Attend mandatory meetings including staff meetings, leadership meetings, etc.
• Due to the risk that workers in New York City face who perform in-person work or interact with the public, Delicious Hospitality Group will continue to require proof of vaccination from all employees. Delicious Hospitality Group will continue to require proof of vaccination prior to an employee’s first day of employment.