Organizational Overview:

4 Star Restaurant Group is a Chicago based Restaurant and Hospitality group that operates different from scratch full-service restaurants. Our portfolio includes The Smoke Daddy (in Wicker and Wrigley), The Perch, Remington’s, Crosby’s Kitchen, Ella Elli, Frasca and Tuco & Blondie. People are our focus, and our guests are our priority. It is All about our Guest.

Our #1 goal at 4 Star Restaurant Group is to provide an exceptional dining experience at a reasonable price. We are a Chicago-based restaurant company with a commitment to genuine hospitality and exceptional food. We are dedicated to providing an extraordinary work environment, being a responsible partner in our communities, and upholding our core values on every shift, every day.

Core Values: Professionalism, Positive Attitude, Guest First, Quality/Excellence, Teamwork, Integrity

Position Overview:

Our Restaurant Managers (RM) are a crucial part of our operations team, and critical to driving high standards in quality, cleanliness and organization, financial results, culture and hospitality. They are energetic, passionate about the hospitality industry, and care about their teams. The RM position is an entry level management position for someone who wants to develop and grow with 4 Star Restaurant Group. Working directly with their management and hourly teams, they will set a tone of professionalism, teamwork, empowerment, and excellence for everyone.

Primary Responsibilities:

• Understands and demonstrates the ability to explain the Core Values
• Available to work days, nights, weekends, Holidays
• Promotes and instills the 4 Star Restaurant Group’s standards and philosophies
• The ability to effectively communicate goals, focuses during preshifts
• Coach and develop the hourly team members in their respective department
• Ensure that all communication from any department head that impacts operations is properly and promptly communicated down to the hourly team
• The ability to provide feedback during the shift or during 1 on 1 conversations
• Highly participates in manager meetings, creating the agenda discussing challenges and coming up with solutions
• Schedule and participate in evaluations
• Hourly team Direct communication with General Manager about operational opportunities and how to solve them
• Demonstrates a great ability to follow up and follow though
• Organized, thorough, and always looking for improvement
• Self-Driven and motivated
• Always puts people and guests first
• Always Lead by Example

Financial:

• Effectively manages labor during shifts
• Manages orders according to budgets and needs, not wants
• Shows the ability to manage financial expectations for one department of the restaurant

Operational:

• Shows the ability to develop a solid routine on opening, mid and closing shifts to ensure execution is up to standards and we are hitting all the steps of service and Hospitality
• Ensure that everyone on the team is using and maintaining all operational systems developed and implemented by 4 Star Restaurant Group – it is never ok for anyone in operations to alter/change/delete/add anything to any system created by the company
• Understand, and embrace operational changes to make sure they are communicated and executed with the highest standard
• Communicates effectively
• Fully understands and complies with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the location, team members, and guests
• Perform building audits when time allows. Ensure that all communication from the Audit is shared with every manager. Work with every manager on a plan to resolve any opportunities from the Audit in a timely manner
• Floor presence as a Coach. Move, observe, and coach. Do not get stuck in a station or in an hourly function
• Engage with guests to ensure an excellent visit, feedback and share it with the team
• Drive ticket times in the kitchen and behind the bar to make sure our targets are met

Qualifications:

• 2 years of Restaurant Manager experience in a similar fast-paced environment
• Extensive Key Holder experience in a similar environment
• Exemplifies the Core Values
• Effective communicator, verbally and electronically
• Highly proficient in technology
• Must be passionate about hospitality and taking care of the guest, must be passionate about people development and must be results driven

Work Environment/ Physical Demand:

Must be able to stand for full shift

Must be able to lift at least 50 pounds

Must have good hearing for accurate communication with guests

Must be able to use hands and fingers to handle and feel objects, tools controls and type

Must be able to work in areas of loud noises

Required to frequently reach, bend, stoop, and carry

Must be able to work in both warm and cool environments; indoors and outdoors

Must be able to tolerate potential exposure to allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish

Dining facilities are both outside and inside Lighting is maintained at a low level

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, 4 Star Restaurant Group reserves the right to revise the job or to require that other or different tasks be performed as assigned.

4 Star Restaurant Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws