Estate Hospitality Manager, Bella Union Winery 

Rooted in Rutherford and driven by expertise and a creative vision, Bella Union was founded in 2012 by Far Niente Wine Estates.  We celebrate the beautiful union of mastery + artistry by showcasing different expressions of Rutherford Cabernet Sauvignon, world-renowned for its consistently smooth and structured style.   Our estate serves as our cornerstone, where we provide an immersive customer experience that inspires creativity and fosters a sense of connection, resulting in a beautiful union of wine, people, and unforgettable memories.

Join our Opening Team as the Estate Hospitality Manager   
You will be successful in this role while performing these essential responsibilities:

• Oversee day-to-day hospitality operations in accordance with our operating protocols.
• Manage the guest experience and the flow of all tours and the tasting room atmosphere ensuring scheduling for staff is done to provide attentive guest service.
• Hire, train, coach and manage the visitor center team. Conduct performance reviews and provide on-going feedback for all Visitor Center personnel.
• Develop and implement growth plan for improving visitor’s experience & loyalty.
• Achieve sales targets by growing conversion rates, average order sizes and increasing visitor count, all while ensuring a high level of guest satisfaction. Track daily and monthly retail sales. Measure sales results against expectations and sales promotions.
• Manages the budget for the team ensuring expenses are in alignment to forecast.
• Responsible for the POS System including training, reporting and trouble shooting.
• Ensure the provision of all collateral pieces in support of the tasting room and visitors center.
• Monitor VC team incentive compensation program.
• Develop educational opportunities for staff to ensure wine & industry knowledge is current and appropriate.
• Coordinate with sales & marketing for accommodating and reporting on trade visits.
• Ensure the Visitor Center facility is in pristine condition and well maintained. 

Our organizational culture is built upon a strong foundation of shared commitments: 

• Demonstrates ownership of job responsibilities through focus, determination, and attention to detail. Works to elevate the performance of their team.
• Works as a member of a highly functioning team. Maintains professional and respectful dialogue with peers to collaboratively identify positive outcome.  Communicates regularly and provides support and mentorship. 
• Displays trust in their actions, having the confidence to know that we are all working for the benefit of each other.
• Creates an environment where their team is encouraged to bring forward ideas for improvement and ways to increase efficiency. Is personally open to new ideas and positive change.
• Stives to elevate their performance and that of their team. Is nimble to the changing needs and priorities of the organization. 
• Represents the organization professionally through effective communication and follow through. Serves as a role model for their peers and colleagues, values difference and strives for understanding.
• Shows care and responsibility for the resources that have been provided to them and aids in our efforts for social responsibility and being environmentally conscious.
• Demonstrates integrity, honesty, and fairness in their interactions, working towards achieving personal achievement rather than public attention.
• Assists their team in achieving the best outcomes. Demonstrates pride and provides relevant expectations and accountability. 

You will be qualified for this role if you met these requirements: 

• Previous experience of 3-5 years in winery, hospitality and / or luxury sales, management, or operational experience.
• Multi-channel consumer direct expertise including in-person retail sales, wine club or related loyalty programs.
• Bachelor’s degree in hospitality, Business, Public Relations, Marketing or similar.
• Ability to lead and inspire a team.
• Microsoft office / POS systems.
• Strong verbal and written communication skills.
• Full body mobility.
• Ability to ascend and descend stairs.
• Ability to lift to 45 lbs. 

More about our Story: 

A dedication to winemaking in its highest form, paired with a focus on house style, vineyard ownership, social responsibility and legendary hospitality, has established Far Niente as one of the world's great wine estates and provided the foundation for growth of our other varietals.
Over the years, five exceptional wineries have been proudly added to the Far Niente Family of Wineries and Vineyards: Established in 1989, Dolce is the only American winery dedicated to producing a single late harvest wine. Our second Oakville winery, Nickel & Nickel, focuses on 100-percent varietal, single-vineyard wines from some of Napa Valley’s finest vineyard appellations. In 2007, we launched EnRoute, which is committed to crafting focused, textured Pinot Noir from the Russian River Valley. Bella Union specializes in creating a single Cabernet Sauvignon from carefully selected Napa Valley vineyards. And our latest launch, Post and Beam, represents craftsmanship, tradition, legacy and purity in winemaking.

We are an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.