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Retail Supervisor
La Joie de Vivre
145W W 27th St, New York, NY 10001, United States
La Joie de Vivre hiring Retail Supervisor in New York, NY

La Joie de Vivre hiring Retail Supervisor in New York, NY

La Joie de VivreMore Info

Full Time • Hourly ($20.00) plus tips
Expired: Mar 23, 2024

Sorry, this job expired on Mar 23, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

1 year


Job Details

La Joie de Vivre, concept bookstore café opening soon in the heart of Flatiron District is looking for a Café Supervisor to join its team! French Notions and love for books are a plus!

Summary

As a Café Supervisor for La Joie de Vivre, you will be responsible for running the day-to-day operations of the café. You will be expected to continually improve guest experiences while helping ownership creating a healthy work environment.

Scope of Work

. Café Operations: As a supervisor your first task will be to manage the FOH operations, from the bakery counter to the grab n go, as well as the coffee bar station, you will be working along the team to create a healthy and supportive work environment for all.

 

. Customer Service: While working on the floor with the team, your focus will be the guest’s satisfaction; making sure that each guest passing the door has received a warm welcome, been offered to order some coffee, and helped in selecting if needed. Each step of service should be followed thoroughly by each team member with your help and assistance during rush and break times. 

 

. Cash Handling: As supervisor you will assist ownership with the cash handling process, which means helping to assign the cash drawer, making sure each team member is counting his drawer prior and after their shift, assist with the change needed during the shift, and assist with any void or comp. As a supervisor, you will also be assigned a drawer during your shift.

 

. Product Count and Inventory: As a supervisor, you will make sure during the opening and the closing process that each item received or wasted has been accounted for. During the opening shift, you will make sure that all items forecasted are received. During closing shift, you will make sure that each item which should be discarded has been properly entered in the POS as waste, and each time which will carry over has been properly wrapped, stored, and enter in the POS as left over.

 

Responsibilities

  • Ensure an extensive knowledge of all menu items: breads, viennoiseries, pastries and Grab N’ Go.
  • Ensure an extensive knowledge of all coffee and tea products offering and recipes.
  • Maintain a gracious, pleasant, and friendly attitude, while promoting a teamwork-based work environment.
  • Ensure products are merchandised correctly, retail store is clean and aesthetically pleasing.
  • Ensure planogram set up by La Joie de Vivre is always followed.
  • Manage and motivate the staff to increase sales, ensure efficiency and deliver exceptional customer service.
  • Ensure each retail staff is following the steps of service defined per the company service standards.
  • Oversee the store overall operations when ownership is not present.
  • Communicate any operational issue to ownership immediately.
  • Assist ownership with the training of the new hires.
  • Assist ownership with the day-to-day scheduling and staff break times.
  • Assist ownership with the cash process and drawer change prior and at the end of each shift.
  • Assist ownership with the daily inventory and receiving process.
  • Assist ownership with packaging weekly inventory.
  • Answer the phone and assist with answering guests' questions and requests in a friendly, courteous manner.
  • Handle guests’ complaints and communicate feedbacks when appropriate.

 

Qualifications

  • NYCDOH Food Handlers Licence
  • Prior supervisor or leadership experience required (1 year)
  • Excellent verbal communication skills
  • Problem solving and delegation skills
  • Sense of urgency and attention to details
  • Passion for teaching and learning 
  • Experience operating POS system basic and intermediate functions 
  • Ability to work flexible schedule
  • Ability to lift and carry items weighting up to 25 pounds 
  • Ability to stand for long periods of time
  • Ability to perform the essential job functions consistent safely and successfully within the ADA, FMLA and other federal, state, and local standards.

Compensation Details

Compensation: Hourly ($20.00) plus tips

Benefits & Perks: Health Insurance, Paid Time Off, Potential Bonuses, Dining Discounts


Required Skills

Customer Service

Communication

Team Management

Attention to Detail

Leadership

Food Safety Knowledge

POS Systems

Inventory Management

Conflict Resolution

Organizational Skills

Problem Solving

Positive Attitude

Cash Handling

Hospitality Driven

Teamwork

Sales

Read more

View Job Description

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OPENING SOON

Coffee / Tea

Cafe, Other

La Joie de Vivre is an independent bookstore and coffee shop offering books in both French and English.

Our name, a common French expression, showcases that literature and arts are, in our perspective, awakening senses and the taste of life.

We aim to provide relief from the hectic New York lifestyle by offering journeys through books, stories, and thinkers that enrich inner lives. Within our store, you will be able to hear poets reciting their verses at any time of the day, listen to the most beautiful ballads, enjoy encounters with writers from every corner of the globe, and experience a wide spectrum of events, including children's activities, language lessons, and book-themed social clubs.

If we can help disconnect from screens, ignite imagination, open doors to alterity, new perspectives, and cultures, that achievement would be worth more than anything.

Our team of passionate and professional booksellers is dedicated to promoting reading and serving all education stakeholders, helping to create a place where books come alive and where writers, teachers, book lovers, and librarians feel at home. We are committed to offering the finest aspects of a bookstore experience, believing that in today's world, bookstores are an essential need, and that reading has always been the best medicine.

Because a bookstore is a vital bastion of freedom, we maintain a strict stance against any works advocating violence towards any group, undermining human rights, or contravening the law.