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Maitre D
Café Boulud
575 Park Avenue, New York, NY 10065
Café Boulud hiring Maitre D in New York, NY

Café Boulud hiring Maitre D in New York, NY

Café BouludMore Info

Full Time • Hourly ($18.00 - $20.00) plus tips
Expired: May 12, 2024

Sorry, this job expired on May 12, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

4 years


Job Details

The Maître d’ Hotel at Café Boulud is a pool-tipped service role that is responsible for ensuring the smooth functioning of the reservations and front desk departments of the restaurant.  This position is responsible for planning seatings in order to maximize revenue and guest satisfaction, without overloading the kitchen or wait staff.  The maître d’ must recognize VIP guests and critics and seek to increase the mailing list.  This staff member must maintain communication between the reservations/front desk staff and the rest of the restaurant. 

Café Boulud is inspired by Daniel Boulud’s four culinary muses: la tradition, classic French cuisine; la saison, seasonal delicacies; le potager, the vegetable garden; and le voyage, flavors of world cuisine. Having earned three stars in the New York Times as well as a star in the Michelin Guide, Café Boulud is both a destination and a neighborhood gem for casually elegant dining seasonal wine tasting dinners, Sunday brunch and intimate, private events. 

Essential Duties:

Reservations and front desk
  • Ensure that all guests are quickly and politely greeted upon arrival
  • Monitor all waiting times and minimize guests waiting in the lounge
  • Supervise the seating plan so that guests are seated in a way that recognizes their importance to the restaurant
  • Make sure that phones are answered quickly and politely without any sign of hurriedness
  • Ensure that soignées are prepared
  • Ensure that prepaids, birthday cakes, and gift certificates are communicated to appropriate staff member
  • Distribute reservation sheets
  • Ensure that the coat check is covered at all times by the attendant
  • Maintain an active participation in the dining room
  • Delegate specific tasks, such as straightening up the restrooms
  • Be aware of any guests in lounge area and ensure that excellent service is provided to them as well
  • Direct banquet guests to the appropriate location
Maximizing Reservations
  • Ensure that seating plan is arranged so it maximizes revenue without overloading the kitchen
  • Implement strategies to resolve any high or low demand periods by opening up or restricting availability
  • Make sure all reservations are confirmed
  • Maintain waiting lists
  • Balance over-booking with expected cancellation and no-show rates
  • Check reservation log to ensure that proper procedures are consistently followed
  • Solicit reservations in slow periods through personal contacts, regular guests, etc
Recognition of VIP and critics
  • Make staff aware of special needs and VIP guests, as well as the need for discounts and comps
  • Get to know important guests
  • Increase mailing list
  • Follow the media (especially restaurant press) and keep up-to-date with cultural and social events in the city
  • Address any problems that arise dealing with reservations and the front desk department
  • Inform management of VIP reservations on a daily basis
Training
  • Teach necessary employees proper language to employ in specific situations
  • Greet guests when they arrive and thanking them when they leave
  • Telephone answering
  • Taking reservations
  • Accompanying guests to the bar while table is being prepared
  • Train employees to follow proper reservations and front desk procedures
  • Conduct performance appraisals of front desk staff on a regular basis
Communication
  • Communicate to staff about any VIP guests and arrangements to be made for them
  • Collect input from staff concerning any issues that need to be addressed
  • Maintain a daily log book that includes any important incidents, complaints, or messages for the next shift
  • React to dissatisfied guests, taking appropriate action
  • Communicate with the dining room directors
Supervisory
  • Supervise front desk/reservationist staff

Competencies & Qualifications:

  • Strong knowledge of French cuisine and wines
  • Five years of service experience in a high-volume or fine dining environment
  • Proficiency in OpenTable and Avero
  • Pleasant demeanor
  • Positive and clear written and oral communication skills
  • Ability to engage guests successfully, build a relationship, and create a warm and welcoming environment
  • Impeccable grooming as defined by management and dress code


Position requires:

  • Reference check

For more information about The Dinex Group and Chef Daniel Boulud, please visit https://www.danielboulud.com.

The Dinex Group LLC is an equal opportunity employer. The Dinex Group does not discriminate on the basis of race, color, creed, religion, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, national origin, ancestry, age, disability, genetic information, citizenship status or any other characteristic protected by applicable federal, state or local law.

Compensation Details

Compensation: Hourly ($18.00 - $20.00) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts


Required Skills

Customer Service

Communication

Reservation Management Platforms

People Skills

Resy

Fine Dining Service

Attention to Detail

Service Procedures

Problem Solving

Professionalism

Positive Attitude

Read more


View Job Description

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French, American

Upscale Casual, Fine Dining

Part of The Dinex Group, the Restaurant Group of Chef Daniel Boulud

Café Boulud was easily an Upper East Side staple, whose menu is inspired by Daniel Boulud’s four culinary muses: la tradition, classic French “cuisine; la saison, seasonal delicacies; le potager, the vegetable garden; and le voyage, flavors of world cuisines. Having earned three stars in the New York Times as well as a star in the Michelin Guide, Café Boulud is both a destination and a neighborhood gem for casually elegant dining, seasonal wine tasting dinners, Sunday brunch and intimate private events. The Dinex Group looks forward to its re-opening in late Fall 2023.

Awards
2020
2008
2019
2018
2017
2016
2020
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