Duties & Responsibilities:

• Warmly and graciously greet all guests upon arrival.
• When possible, open the front door for guests entering or leaving the restaurant.
• Effectively work the computerized seating and reservation system.
• Provide guests with estimated waiting time.
• Accommodate special seating requests for guests whenever possible.
• Seat guest guests based on guest preferences and balancing of customer flow in server stations.
• Answer phones with correct phone greeting. Direct calls to the appropriate person or take messages.
• Maintain the cleanliness of the Host station and front entry of the restaurant.
• Thank guests as they leave and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Working Conditions and Expectations:

• Demonstrate strong interpersonal skills. Ability to communicate clearly and concisely. 
• Work schedule may vary between early morning to late evening, weekends and holidays.
• Able to work in a fast paced environment and keep with the guests needs.
• Always act in a professional manner that represents the restaurant, owners, partners and staff.
• Respectful to all guests that have chosen to dine in our restaurants.
• Demonstrate teamwork in all areas of the restaurant.
• Work with a positive attitude in all types of situations.
• Follow safety and sanitation rules and laws at all times.
• Attends all scheduled employee meetings.
• Always act in the best interest of the restaurant, fellow employees and guests.
• Welcome and accept feedback and coaching from the management team in order to maintain and grow as an employee.

Qualifications:

• High school diploma or equivalent.
• 2 Years of customer service and/or restaurant experience preferred.
• Working knowledge of Open Table Guest Center preferred.
• Be able to communicate clearly and effectively in the predominant language(s) of our guests.
• Have working knowledge of food menu.

Physical Requirements:

• Able to work in a fast paced and changing environment.
• Be able to work in a standing position for long periods of time (up to 8 hours) and work in a multiple level building.
• Be able to safely lift and easily maneuver items that may weigh up to 25 pounds.