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Service Manager
Empowered Hospitality
26 Broadway 8th floor, New York, NY 10004, United States
Empowered Hospitality hiring Service Manager in New York, NY

Empowered Hospitality hiring Service Manager in New York, NY

Empowered HospitalityMore Info

Full Time • Salary ($75k - $85k)
Expired: Mar 7, 2024

Sorry, this job expired on Mar 7, 2024. Below are other jobs that may be of interest to you.

Required Years of Experience

3 years


Job Details

Job Title:  Service Manager 

Job Overview: We are seeking a dedicated and experienced Restaurant Service Manager to lead our upscale dining establishment. As a pivotal member of our management team, the Service Manager will ensure exceptional customer service, maintain high standards of food and beverage quality, and oversee the smooth operation of front-of-house activities. The ideal candidate will possess a passion for hospitality, strong leadership skills, and a keen eye for detail to uphold our upscale dining experience.

Responsibilities:

  1. Customer Service Excellence:

    • Set exemplary customer service standards and ensure all staff members uphold these standards.
    • Greet guests warmly, handle guest inquiries and complaints effectively, and ensure prompt resolution.
    • Monitor service levels and guest satisfaction through regular rounds and feedback collection.
    • Foster a welcoming and hospitable atmosphere to enhance the overall dining experience.
  2. Staff Management and Training:

    • Recruit, hire, train, and develop a high-performing front-of-house team.
    • Conduct regular performance evaluations and provide constructive feedback and coaching.
    • Create and maintain staff schedules to ensure adequate coverage while controlling labor costs.
    • Foster teamwork and a positive work environment among staff members.
  3. Operational Oversight:

    • Ensure smooth operation of all front-of-house activities, including seating, reservation management, and order taking.
    • Monitor and maintain cleanliness, organization, and appearance of the dining area, bar, and restrooms.
    • Oversee inventory management for front-of-house supplies, including linens, tableware, and bar supplies.
    • Collaborate with the kitchen team to ensure timely and accurate food preparation and delivery.
  4. Financial Management:

    • Monitor sales performance, analyze trends, and implement strategies to maximize revenue.
    • Control costs through efficient inventory management, labor scheduling, and waste reduction initiatives.
    • Prepare and analyze financial reports, including sales projections, budget variances, and profitability metrics.
    • Implement pricing strategies and promotional activities to drive sales and increase profitability.
  5. Compliance and Safety:

    • Ensure compliance with health and safety regulations, food safety standards, and alcohol service laws.
    • Maintain accurate records of employee certifications, permits, and licenses as required by law.
    • Conduct regular inspections to identify and address potential safety hazards and maintenance issues.

Requirements:

  • Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
  • Proven experience (3+ years) in restaurant management, preferably in upscale or fine dining establishments.
  • Strong leadership and interpersonal skills with the ability to motivate and inspire a diverse team.
  • Excellent customer service skills and a genuine passion for delivering exceptional dining experiences.
  • Solid understanding of restaurant operations, including food and beverage service, inventory management, and financial analysis.
  • Proficiency in restaurant POS systems and Microsoft Office Suite.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Certification in food safety and alcohol service (e.g., ServSafe, TIPS) is a plus.

Compensation Details

Compensation: Salary ($75,000.00 - $85,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits


Required Skills

Guest Service

Attention to Detail

Floor Management

Hospitality Driven

Training Others

Teamwork

View Job Description

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Restaurant Consulting

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