Job Title:

Front of House Counter Person and Expo

Job Overview:

As a Front of House employee at Cleo Bagels, you will be the friendly face and efficient hands that ensure a positive customer experience. You'll be responsible for handling customer orders, managing transactions, and maintaining a clean and organized counter area. This position requires excellent customer service skills, a knack for multitasking, a strong work ethic, and a passion for fostering a welcoming atmosphere in our shop.

Responsibilities:

• Customer Service:
• Greet customers with a warm and friendly demeanor ensuring a positive first impression.
• Take customer orders and provide recommendations as needed.
• Ensure prompt and accurate order fulfillment.
• Address customer inquiries and resolve issues promptly and professionally.
• Ability to provide customers with options and an experience tailored to their tastes.
• Order Management:
• Prepare and assemble bagel orders according to customer preferences.
• Coordinate with kitchen staff to ensure orders are prepared and bagged correctly.
• Balance managing Online Ordering and in-person orders efficiently.
• Cash Handling:
• Process customer transactions accurately using cash registers or point-of-sale systems.
• Handle cash, credit, and other forms of payment accurately and securely.
• Provide correct change and receipts.
• Maintaining Cleanliness:
• Keep the counter area and service areas clean and organized to best support your team and the overall flow of business.
• Assist in maintaining overall cleanliness of the bagel shop.
• Monitor and restock grocery items and supplies as needed.
• Support with cleaning the Front of House area at the end of each shift. 
• Product Knowledge:
• Stay informed about our baked goods, spreads, and menu items.
• Demonstrate a thorough understanding of our menu while providing accurate information about ingredients and allergens to customers.
• Make recommendations based on customer preferences, tastes, and input.
• Team Collaboration:
• Communicate and work closely with kitchen staff and other team members to ensure smooth operations.
• Communicate customer feedback and concerns to the Front of House Lead and Owner.
• Support your teammates by offering assistance when necessary.
• Use ‘downtime’ collaboratively and effectively to stay prepared for busier times of the day.
• Gain experience to better anticipate the needs of the day and your coworkers to better ensure a smooth workday. 

Qualifications:

• Previous experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Basic math skills for accurate order processing.
• High school diploma or equivalent.

Physical Requirements:

• Ability to stand for extended periods.
• Lift and carry up to 50 pounds.
• Ability to bend, kneel, and reach when necessary.

Schedule:

• Full time 32-40 hours a week (Wednesday through Sunday) including weekends and holidays, based on the needs of the bagel shop. Hours are ~6:30/7:00 AM - 2:30/3:00 PM.

If you are a self-starter, enthusiastic about customer service, excited to work for a small blossoming neighborhood business with a growing dedicated following, please send your resumes via Culinary Agents or directly to [email protected]. Some experience is required! Cover letters or some form of introduction is optional but helpful.