Job Title: Front of House (FOH) Manager

About Us:

Casaléna, an esteemed 5-star dining destination renowned for its culinary artistry and unwavering commitment to exceptional guest experiences, is seeking a seasoned and detail-oriented Front of House (FOH) Manager. This pivotal role involves leading a passionate team, working harmoniously alongside other management, and meticulously upholding the impeccable standards that define our brand.

Key Responsibilities:

Leadership and Oversight:

• Lead, mentor, and inspire the FOH team, fostering a collaborative culture of excellence and teamwork.
• Collaborate with the Executive Chef, and other management to ensure seamless integration of front-of-house and back-of-house operations.
• Establish and maintain elevated service standards, reflecting the restaurant's distinctive vision and mission.

Attention to Detail:

• Implement rigorous quality control measures to ensure that every facet of the dining experience meets or exceeds the highest standards.
• Conduct regular inspections of the dining area, scrutinizing table settings, lighting, and ambiance to guarantee a visually stunning and welcoming atmosphere.
• Address and resolve guest concerns promptly and professionally, exhibiting an unwavering commitment to perfection.

Staff Training and Development:

• Develop and execute comprehensive training programs to elevate the product knowledge and service skills of FOH staff.
• Continuously evaluate staff performance, providing detailed and constructive feedback, and recognizing outstanding contributions to drive continuous improvement.
• Encourage and empower team members to take ownership of their roles, fostering a culture of initiative and responsibility.

Customer Relations:

• Cultivate and nurture strong guest relationships by actively engaging with patrons and addressing their needs with a personalized touch.
• Monitor guest feedback and online reviews, implementing strategic improvements to elevate the overall dining experience.
• Develop and implement creative initiatives to enhance guest loyalty, with a particular focus on regular patrons and VIP guests.

Scheduling and Labor Management:

• Develop and optimize staff schedules that ensure optimal coverage during peak business hours, while effectively managing labor costs.
• Collaborate with the Human Resources department and other department managers to address staffing needs, including recruitment, onboarding, and ongoing training.
• Foster open communication channels between FOH and kitchen staff to enhance overall operational efficiency.

Problem Solving and Initiative:

• Anticipate and proactively address operational challenges, demonstrating a hands-on approach to creative problem-solving.
• Take ownership of issues, providing detailed and effective solutions, and escalating matters when necessary.
• Inspire a culture of continuous improvement by encouraging innovative solutions and initiatives.

SOPs and Organization Methods:

• Develop and implement detailed Standard Operating Procedures (SOPs) for FOH operations, including guest seating, order processing, and customer service.
• Create and maintain organized systems for reservation management, guest profiles, and special requests.
• Streamline communication and information flow within the FOH team through the implementation of effective organizational methods.

Duties Related to Payroll, Human Relations, and Employee Management:

• Manage and oversee payroll processes, ensuring accuracy and compliance with relevant regulations.
• Facilitate positive human relations within the FOH team, addressing employee concerns, and promoting a collaborative work environment.
• Utilize effective employee management strategies, including performance reviews, goal-setting, and development plans.

Collaboration with Other Management and Ownership:

• Work collaboratively with other management and ownership to achieve labor cost goals and benchmarks.
• Participate in regular meetings to discuss and strategize overall restaurant operations and improvements.
• Contribute insights and expertise towards the development and execution of broader business goals.

Guest Relations and Customer Satisfaction:

• Personally engage with guests to ensure satisfaction, handle special requests, and address concerns promptly.
• Monitor guest feedback and online reviews, implementing improvements to enhance the overall dining experience.
• Implement strategies to consistently exceed customer expectations and foster a positive dining environment.

Qualifications:

• Proven experience in a managerial role within a high-end, fine dining restaurant.
• Exceptional leadership and communication skills.
• Strong organizational and multitasking abilities.
• Passion for delivering outstanding customer service.
• Proficiency with restaurant applications and software, including but not limited to OpenTable, Toast (POS), 7Shifts, Payroll Software, and Tipping Distribution Software.
• Extensive knowledge of food and beverage operations, including wine and cocktail service.
• Experience in creating and implementing Standard Operating Procedures (SOPs).
• Willingness and ability to perform duties related to payroll, human relations, scheduling, employee management, guest relations, and customer satisfaction.
• Ability to collaborate effectively with other management and ownership.
• Flexibility to work evenings, weekends, and holidays.
• Ability to stand for extended periods.
• Lift and carry heavy pots, pans, and kitchen equipment.
• Work in a hot and fast-paced kitchen environment.
• Performing the duties of this job, the employee is regularly required to stand for extended periods of time, twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl.
• The employee is occasionally required to reach with hands and arms, reach overhead, above shoulders and horizontally.
• Employees will use hands to handle objects and tools, and operate service to lift and/or move heavy objects (40+ lbs).

If you are a seasoned professional with a passion for hospitality and a commitment to setting and achieving the highest standards of excellence, we invite you to apply for this unique opportunity to play a pivotal role in the continued success of Casaléna. Please submit your comprehensive resume and a detailed cover letter outlining your relevant experience.
 

Casaléna is an equal opportunity employer, celebrating diversity and fostering an inclusive environment for all employees. 

*Note: This job description is intended to provide a general overview of the responsibilities and qualifications for the Front of House (FOH) Manager position. It is not an exhaustive list of duties, and other duties may be assigned as necessary to meet the needs of the business.