TenGoku Aburiya is one of the hottest Izakaya-style restaurants in Chicago, sister restaurant of Michelin-1-Star, Omakase Yume. We aim to create a welcoming environment serving a wide variety of drinks and small dishes to enjoy in our space. We are looking for servers that are excited to learn about Japanese cuisine and the art of hospitality.
TenGoku is currently searching for SERVER or BUSSER/FOOD RUNNER positions to be a part of the front-of-house operations for our lunch and dinner service. We are seeking enthusiastic and service-oriented individuals to join our team. As a server, you will play a cruicial role in creating a warm and welcoming atmosphere, guiding our guests through their dining experience. Your attentiveness, knowledge, and passion for hospitality will contribute significantly to TenGoku's success.
Responsibilities of servers will include:
1.) Warm Welcome: Greet guests with genuine warmth and professionalism as they arrive and guiding them to their seats.
2.) Knowledge Sharing: Demonstrate an understanding of TenGoku's food and drink menu. Must be prepared to provide information and answer guests' questions confidently.
3.) Order Taking: Accurately record guests' preferences and dietary restrictions, ensuring their selections are communicated effectively to the Chefs.
4.) Beverages: Offer beverage recommendations that complement our menu, including wines, sakes, or other suitable pairings.
5.) Timing and pacing: Monitor the pace of the dining experience, ensuring that guests do not feel rushed or have not waited excessively.
6.) Attentive Service: Anticipate guests' needs throughout the meal, refilling drinks, clearing plates, and addressing any requests with efficiency and courtesy.
7.) Upselling and Promotion: Suggest additional menu items, specials, or drinks when appropriate, aiming to enhance the guests' experience.
8.) Payment and Farewell: Present the bill to guests, process payments, and bid farewell warmly, leaving a lasting positive impression.
9.) Cleaning and Setup: Ensure that the dining area is clean and organized, tables are properly set, and the ambiance is conducive to an exceptional dining experience.
Qualified candidates MUST possess:
- Previous experience as a server in a fast-paced restaraunt is preferred.
- Passion for providing outstanding customer service.
- Excellent communication and interpersonal skills, with the ability to engage with guests.
-Knowledge of our food and drink menu (ingredients, taste, pairings, dietary restrictions, etc).
- Attention to detail, efficiency, and the ability to work in a fast-paced environment.
- Ability to move, carry, lift up to at least 35 pounds.
Our team is looking for individuals who are dedicated to consistently driving high standards and achieving service excellence with great confidence. Those who enjoy a small-company-feel, are adept at building relationships, and have a single-minded focus on delivering quality should apply.