Required Years of Experience
1 year
Job Details
We are looking for a Reservation Agent to join our Team here at PEAK!
Peak is a premium restaurant located on the 101st floor of 30 Hudson Yards, in a State-of-the-Art building with panoramic views and situated above Edge, the highest outdoor observation deck in the city. A luxurious destination with breath-taking views of lower New York City.
As a Reservationist, you will:
Responsibilities:
- Greet all guests when arriving
- Process important queries and manage customer expectations in a polite and friendly manner
- Communicating pertinent information about incoming guests to FOH and BOH management and FOH service team
- Maintain a high level of hospitality and professionalism with each guest and employee
- Ensure to maintain the privacy of our guests
- Professionally correspond via email and phone calls, both internally and with guests
- Assist Management with admin duties
Requirements:
- Previous experience with RESY (our reservation Platform)
- Previous hospitality experience would be advantageous
- Strong written and verbal communication skills
- Ability to be resourceful, calm, and proactive when issues arise
- Ability to learn on the job
- Excellent customer service skills
- Must have flexible hours
Offers made will be contingent upon successful completion of pre-employment verification and background screening through E-Verify, as well as providing the required employment authorization documentation.
Compensation Details
Compensation: Hourly ($22.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts
Required Skills
Customer Service
Telephone Skills
Organizational Skills
Resy
Phone Etiquette
OpenTable
Guest Relations
Computer Skills
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Part of Rhubarb Hospitality Collection
Managed by RHC and occupying the entire 101st floor, the vibrant 10,000 square foot space encompasses an a la carte restaurant, a private dining room and an event space. In partnership with renowned architect David Rockwell and Rockwell Group, a truly stylish setting has been designed to enjoy a dining experience at the summit of this 1,296-foot tall tower; a beautiful destination to return to time and time again.
