We are looking for a Reservation Agent to join our Team here at PEAK!

Peak is a premium restaurant located on the 101st floor of 30 Hudson Yards, in a State-of-the-Art building with panoramic views and situated above Edge, the highest outdoor observation deck in the city. A luxurious destination with breath-taking views of lower New York City.

As a Reservationist, you will:

Responsibilities:

• Greet all guests when arriving
• Process important queries and manage customer expectations in a polite and friendly manner
• Communicating pertinent information about incoming guests to FOH and BOH management and FOH service team
• Maintain a high level of hospitality and professionalism with each guest and employee
• Ensure to maintain the privacy of our guests 
• Professionally correspond via email and phone calls, both internally and with guests
• Assist Management with admin duties 

Requirements:

• Previous experience with RESY (our reservation Platform) 
• Previous hospitality experience would be advantageous
• Strong written and verbal communication skills
• Ability to be resourceful, calm, and proactive when issues arise
• Ability to learn on the job
• Excellent customer service skills
• Must have flexible hours