The Host/Reservationist makes sure that their guests feel welcomed, cared for, and valued. They create a warm and welcoming environment for patrons from the moment they enter the establishment. Hosts or Hostesses typically provide menus, take names for reservations, and answer the phone. This position will entail both Host/Reservationist duties as needed.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Greeting guests as they enter and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations, and answering questions.
• A thorough knowledge of the menu.
• Helping with other positions in the restaurant as needed.
• Providing great customer service.
• Scheduling flexibility required; may entail late nights, weekends, and holidays.

QUALIFICATION STANDARDS:
Education: High school diploma or equivalent preferred.
Experience Required: Prior restaurant/fine dining experience preferred.
Licenses or Certificates: Ability to obtain and/or maintain any government required licenses, certificates or permits.
Grooming: All employees must maintain a neat, clean and well-groomed appearance per Company standards.